Barnes & Noble - One of the better retail jobs, but still problematic | Glassdoor
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There are newer employer reviews for Barnes & Noble

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Helpful (1)

"One of the better retail jobs, but still problematic"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Bookseller in Rockford, IL
Current Employee - Bookseller in Rockford, IL
Recommends
No opinion of CEO

Pros

-Discount (although you can still buy most things cheaper via Amazon)
-Treated professionally (for retail)
-Decent benefits
-401k opportunity, after a year
-Coworkers are generally good people to work with.

Cons

-Coworkers who show up hungover, have a bad attitude, call in "sick" get away with it and are sometimes even promoted. Work hard, show up on time, and you get the worst shifts. Which creates poor morale.
-The only thing that really seems to matter is how many memberships you sell. If you can sell a lot, you apparently can get away with anything.
-Expectations of management are sometimes unrealistic and unclear.

Advice to Management

Be clear in your expectations for staff in terms of what will get them promoted. Straightforwardness is appreciated, instead of hiding unpleasant truths. Your staff can see through a lot of the BS you put out there. The gap of compensation between booksellers, management, and HQ is HUGE, and staff is aware of that. No one misses the fact that in contests average store employees get a $100 gift card and the management staff gets a cruise. The most insulting part is that management/HQ thinks the average bookseller is unaware of this.

Other Employee Reviews for Barnes & Noble

  1. "Perks and coffee at your local Barnes & Noble."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Clifton, NJ
    Former Employee - Anonymous Employee in Clifton, NJ
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great perks, job is pretty self explanatory, grab books, sell recommendations and build customer relations in a fast paced work environment.

    Cons

    It goes without saying that Barnes and Noble has its share of nitwit and undereducated customers. It's a part of the retail experience.

    Advice to Management

    Steve, please reevaluate the structure of your company. The management pyramid left my ex-superiors on figurative high horse. I've yet to experience a hassle-free experience.


  2. Helpful (1)

    "Great place with great customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bookseller in Glendora, CA
    Current Employee - Bookseller in Glendora, CA
    Recommends
    Approves of CEO

    Pros

    customers read, this means that many of them are patient and intellegent

    Cons

    meeting corporate standards causes a constant challenge

    Advice to Management

    Require that all administrative employees work the book floors throughout the store for 5 shifts a year

There are newer employer reviews for Barnes & Noble
There are newer employer reviews for Barnes & Noble

See Most Recent

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