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Beau Rivage Resort & Casino

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Beau Rivage Resort & Casino

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Employee Review

  1. 5.0
    Current Employee, more than 3 years

    Housekeeping

    Sep 9, 2022 - Housekeeping in Biloxi, MS
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pay. Good environment. Great benefits.

    Cons

    split off days. Hard to get any days off.

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  1. 5.0
    Current Employee, more than 5 years

    Beau Rivage

    Jan 23, 2023 - Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Insurance, effective communication, solid executive team, employee engagement

    Cons

    Low pay ranges for positions

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  2. 1.0
    Former Employee, less than 1 year

    You don’t just answer calls.

    Jan 14, 2023 - Customer Care Representative in Biloxi, MS
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good insurance. Work from home.

    Cons

    You take 50-60 calls a day. The guest are spoiled rotten and most info they call about they could most likely look up themselves. You’re not only booking rooms but also show tickets, restaurant reservations and flight reservations and between calls(the 10 seconds you have) they sometimes make you do reports. You also have to know how to run up to 20+ programs.(Why are we only getting paid 13.75?) They have an up to date program to book in but it breaks down every other day so you have to use a backup program from the 1980s to book which is a huge pain to learn. You must know everything about the casino and hotel and I mean everything and if you aren’t prepared to answer it in two seconds prepare to have a rude guest on the phone. All your calls are recorded and you have one call graded every week. (They always pick the bad ones). If you miss two things off your check list your grade goes below 90 and you fail that call. Even if the guest causes it to happen. If your total is under 90 for three months you get written up. If you can handle being monitored, yelled at, talking for 8 hours straight, remembering a million things then give it a go.

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Beau Rivage Resort & Casino Photos

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Beau Rivage Resort & Casino photo of: Beautiful Beau Rivage!
Beau Rivage Resort & Casino photo of: Fallen Oak
Beau Rivage Resort & Casino photo of: The Buffet
Beau Rivage Resort & Casino photo of: Relaxing by the pool!
Beau Rivage Resort & Casino photo of: Stalla
Beau Rivage Resort & Casino photo of: Haagen-Dazs
Beau Rivage Resort & Casino photo of: Convention Space
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