Bell Canada - Customer service to please CRTC is really sales | Glassdoor
There are newer employer reviews for Bell Canada
There are newer employer reviews for Bell Canada

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"Customer service to please CRTC is really sales"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in London, CA
Current Employee - Customer Service Representative in London, CA
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at Bell Canada part-time (More than 3 years)

Pros

Could take bus to work or walk

Cons

No one gets hired full time, hours drop to 8 hours a week at times... It's sales sales sales... They use sales metric tracking system that usually is being updated during the month , so you get false info on your stats , Union does nothing but misuse time allocated for fighting for employees for personal monkey business . They rip you off of commissions ... Hierarchy of Bell is similar to the nazis running concentration camps during ww2... Mostly outsourced to other places like stream for minimum wage... Then bell has the balls to ask Canadians to fight to keep Verizon out ...

Advice to Management

Bring back high paying jobs to london and any town you do business in or hello Verizon

Other Employee Reviews for Bell Canada

  1. Helpful (2)

    "An objective review of Bell Canada"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Director
    Former Employee - Associate Director
    Approves of CEO

    Pros

    Strong brand and legacy in Canada
    Offers many opportunities to move around within the company
    Good cross-functional interaction to learn about the business

    Cons

    Bureaucracy
    Frequent movement in senior management
    Inefficient internal communication
    High turnover... hard to retain talent

    Advice to Management

    Senior management has very short tenure within the company, leading to the constant shifting of internal messaging and operating direction for the company.


  2. "Great Sales Potential and Learning Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant
    Current Employee - Retail Sales Consultant
    Recommends
    Positive Outlook

    I have been working at Bell Canada part-time (More than a year)

    Pros

    Working at Bell Canada at the retail sales level, you get the opportunity to have all the benefits that the head office guys do (even more so with getting a corporate phone for advocate programs and also 5GB of free data for one line! And 35% off Bell services) But that isn't the best part!

    I work at Bell because the compensation is great. Compensation like any other sales job is reflected based on your performance. You get paid an hourly rate and every 6months you get a performance review which means you either get a bump in pay or stay at the same. The better you perform the more money you earn. Bell also rewards the top performers almost every single.month with an incentive, either free tickets to a sports game like the raptors or the leafs or they give you other monetary rewards for performing well. So, in all, the rewards are great and you get recognized for your performance.

    Cons

    Bell is such a big company and has an image to uphold to their customers, the only downside is see for myself in this position as a retail sales associate is the fact that if I wanted to be proactive about seeking more sales outside of my store, for example, handing out flyers or cold calling potential customers, I must get approval from the higher ups, which could take at least a week. So if you're driven, you may not want to wait that long to take action.

    Advice to Management

    Be more proactive when it comes to training newbies who are new to the industry or to sales, retail, or customer service in general.


There are newer employer reviews for Bell Canada
There are newer employer reviews for Bell Canada

See Most Recent

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