Benefitfocus - Overall good. Some level management in departments were not qualified to lead team | Glassdoor
There are newer employer reviews for Benefitfocus
There are newer employer reviews for Benefitfocus

See Most Recent

Helpful (2)

"Overall good. Some level management in departments were not qualified to lead team"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Software Engineer in Charleston, SC
Former Employee - Software Engineer in Charleston, SC
Doesn't Recommend
Neutral Outlook
Approves of CEO

I worked at Benefitfocus full-time

Pros

Professional peers, product development managers, implementation service and their teams great to work with on client projects.

Cons

Low salary for position, 401K not vested upfront by employer, other benefits in package not advantageous to serious professionals.

Advice to Management

None to share at this time.

Other Employee Reviews for Benefitfocus

  1. Helpful (2)

    "It was okay, it paid the bills, until I moved on to bigger and better things"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Benefits Administrator in Charleston, SC
    Former Employee - Benefits Administrator in Charleston, SC
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Benefitfocus full-time (Less than a year)

    Pros

    The company has a great culture. Its seems like it would be great to work in the other departments than HR Customer Service.

    Cons

    In HR Customer Service Department management act like they are in high school. It is basically a call center. When a client on the phone is requesting to talk supervisor or if further research need to be done, management don't want to do their job. There were plenty of times I felt like I was on my own. All management want to do is stand around and talk to other managers. The burden was placed upon the new employees, because once certain employees are given other tasks (handling faxes, emails) they felt they do not have to answer calls anymore. Thus when the call queue is in the red, management is always sending dumb emails for everyone to get on ready. When everyone should be ready to answer calls to begin with. Management have their favorites of who they want to promote and assign to do other tasks. This is a reflection of the high turnover rate in the department

    Advice to Management

    The HR Customer service department needs to be restructured.


  2. Helpful (5)

    "Frustrating and stressful; definitely not the best place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst in Charleston, SC
    Current Employee - Data Analyst in Charleston, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Benefitfocus full-time (More than a year)

    Pros

    - There's usually Free Food around the office. There's also free coffee.

    - You can drink beer on Fridays.

    - The break room has a ping-pong table...but not at the time of writing this review.

    - The benefits are just average. Ironically, they used to be terrible here!

    - There are a lot of charitable events and games where you can win anything from useless nick-knacks to cash.

    - The atmosphere is friendly.

    - Your boss(es) can be great to work with (Although there are some that aren't so great, too).

    Cons

    - You will be worked like a dog with very little training.

    - The product is defective and broken. 75% of output files are manual edits. Your system will crash daily, even after work.

    - Pay is insultingly low. For the amount of hours you will put in, the salary ends up being LESS than minimum wage. Expect a minimum of 50 hours per week.

    - You will be asked to lie to other departments and clients, proving the "Smoke and Mirrors" campaign.

    - There are no business practices in place for an SaaS model (basically a subscription model). There is only scrambling and manual edits until clients and carriers accept what is given to them.

    - Senior Management is ineffectual. The answer to an increase in clients is to hire one hundred people but no servers. The additional users have all but crippled system resources during the busiest time of year. When things go wrong, Management will demand volunteers from other departments, which further strain resources. Scaling is a huge issue.

    - Despite the CEO trying to get departments to communicate more, there is miscommunication all over. Sales will promise things that the coding cannot achieve. Senior Management only has a basic idea of what their departments actually do.

    Advice to Management

    Listen to your workers. Implement real AGILE improvements instead of endless workarounds. Learn your company so that it stops bleeding money.
    The company is losing million-dollar contracts because of over-promising and under-delivering.

There are newer employer reviews for Benefitfocus
There are newer employer reviews for Benefitfocus

See Most Recent

Work at Benefitfocus? Share Your Experiences

Benefitfocus
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or