Besse Medical - Great benefits, but an incredibly micromanaged and negative environment | Glassdoor
There are newer employer reviews for Besse Medical
There are newer employer reviews for Besse Medical

See Most Recent

Helpful (2)

"Great benefits, but an incredibly micromanaged and negative environment"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in West Chester, OH
Former Employee - Anonymous Employee in West Chester, OH
Doesn't Recommend

Pros

Fantastic benefit package, Monday thru Friday first shift hours, great IT support and tools, community oriented, free coffee!, high quality office space, casual dress code.

Cons

Micromanaging style of leadership - restroom, leg-stretching time and water fountain time is highly monitored even if production goals are being met, front line managers in call center area do not support reps if it means going to upper management, management allows long time team members to create conflict and drama without repercussion, skill development training after new hire training non-existent. No consistency in leadership.

Advice to Management

You hire experienced professionals, so treat them as such by not micromanaging every part of their job. Convince the director of sales/service to not lead by intimidation and actually get to know their team - not just their chosen few favorites. Stop allowing disruptive, negative veteran team members to create a culture of angst on the floor.

Other Employee Reviews for Besse Medical

  1. Helpful (2)

    "too much drama & stress"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in West Chester, OH
    Former Employee - Customer Service in West Chester, OH
    Doesn't Recommend

    Pros

    good pay great benefits great team mates

    Cons

    no communication from management lots of micro managing w/regard to time have to account for when you go to bathroom etc....when you ask for help or ask questions get conflicting answers or have to wait to long for answers customers get upset for wait..too much workplace drama very competitive & cut throat no room for advancement or growth here...lots of stress & work load put on you & no leeway if you cant keep up

    Advice to Management

    stop the need to know basis customer service people do need to know they are the front line for company answers & handle's most questions & issue's & are not given the info they need to best deal w/those issue's....better communication is a must & need to have management on same page w/each other


  2. Helpful (1)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in West Chester, OH
    Former Employee - Sales in West Chester, OH
    Doesn't Recommend
    Neutral Outlook

    I worked at Besse Medical full-time (More than 3 years)

    Pros

    Great benefits: PTO, Insurance, 401K
    Some area for growth
    Backed by much larger global company
    Never need to take work home with you.

    Cons

    Micro managed and all levels
    Recent industry changes can effect future
    Attempted at employee development but seems to fall short of real advancement.

    Advice to Management

    Management needs to be held accountable for their job preformance also.

There are newer employer reviews for Besse Medical
There are newer employer reviews for Besse Medical

See Most Recent

Work at Besse Medical? Share Your Experiences

Besse Medical
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or