Best Buy - A good place for skill building not so much of a career | Glassdoor
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There are newer employer reviews for Best Buy

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"A good place for skill building not so much of a career"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Home Business Sales Associate
Current Employee - Home Business Sales Associate
Recommends
Positive Outlook
Approves of CEO

I have been working at Best Buy part-time (More than a year)

Pros

On the job skills learned are worth while

Cons

Could have better support for employees

Advice to Management

Don't let managers let personal feelings affect work hours for employees

Other Employee Reviews for Best Buy

  1. "Molbile Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Mobile Sales in Longview, TX
    Current Contractor - Mobile Sales in Longview, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Best Buy as a contractor (Less than a year)

    Pros

    BEAST was a faster system, handled more carriers but lacked some crucial upgrades; still, much faster system overall

    Cons

    Employees knew phones they either owned or sold the most; I never witnessed any hands on training with any other phones. "I don't know" was an acceptable answer to give to customers. Never seen so many customers turned away w/o guidance on what to do next/managers not contacted for help-ex.its a 800 # to change/switch numbers. Customers can do this at home but associates should/could do it in store. No one I worked with knew this was possible or cared for that matter. Cheapter and faster, yes, but emplyees clearly trained on BEAST only. Saw employee for for the upsell maybe 1 out of every 15 times. Seems they were more excited about checking out random people for those numbers and not adding on to that phone sale. cases, mophies, headphones, screen protectors?! They just sold that phone and were done. Afton 9 months with Verizon I had seen my fair share of angry best buy customers that I assure you will never see again. Although its convenient to sent them off to the corporate store when something isn't right to them, what could have been a 10 minute heated conversation ends up being a lost best buy phone customer forever. They woiuld leave not feeling Verizon did them wrong but best buy bd even though they were told the insurance is different, of course they didn't listen and instead of the 20 year olds giving them the time of day to explain it nicely, or just deal with them at all, they send them over to the corp store and the first sign of stress. I've done retail a lot of places with a lot of people and I went in understanding the feeling that new people on your turf when you're already busy could be annoying. I could have picked up the system if the click had decided I was ready to get off hosting more than once or twice during my time there.

    Advice to Management

    Management? Who? Those 20yearolds you left me with who delighted in seeing their forced trainees not look good? They could run beast ok but had attitudes I would have been slapped for 10 years ago. No effort to go above&beyond ever seen-in fact many customers were tossed back and forth from geek squad and argued about who got them in FRONT of the customer. Product knowledge was subpar; the scheduling system was insane. I was hired and told to use my google calendar which apparently changes at will. The one nice girl that helped me finally told me there was a website too. If the deal is to hire part time people and promise them part time hours, your system failed you greatly and slowed down any progress I'm sure all trainees ran into. I'd work a shift or two, start to get the hang of it and then be off for 6 days.In general people were nice around the store but even they knew that mobile click was snobby. Very unprofessional; especially for people who really don't sell phones, they take phone orders. There is a huge difference. I hardly heard anything about cases or mophies - smart phones touch everything in that store, there is no excuse for a customer to walk out with a naked phone - especially since you leave the upgrade fees for the carrier to charge.. smart move; but not if it's not capitalized on. Also, why not stock cases for other phones you sell? None of the droid/LG cases were available. Make returns more personal and watch your rate reduce.


  2. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Cleveland, OH
    Current Employee - Sales Manager in Cleveland, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Best Buy (Less than a year)

    Pros

    Great culture - team environment is guaranteed. Management is always engaged with employees and customers to improve work and shopping experience for both sides.

    Cons

    As with any retail job, the hours can be long. It's hard to find anyone in a bad mood when working here.

There are newer employer reviews for Best Buy
There are newer employer reviews for Best Buy

See Most Recent

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