Black Box - Mixed Experience at Black Box Network Services, San Jose | Glassdoor
There are newer employer reviews for Black Box
There are newer employer reviews for Black Box

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"Mixed Experience at Black Box Network Services, San Jose"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in San Jose, CA
Former Employee - Anonymous Employee in San Jose, CA

Pros

Support for professional development. Cooperative branch offices that enable nationwide and international customer support. Financial capability to fund any profitable project.

Cons

For all of the talk about collaboration and resources available from Regional and HQ, requests for help often go unanswered. No one has seen a raise in five years. A recent pro-union vote has institutionalised a long standing breakdown between installers/technicians and management.

Advice to Management

We had a good long run, most of which was great fun. I wish you all the best in these difficult times.

Other Employee Reviews for Black Box

  1. "positive experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Voice Systems Engineer in Minnetonka, MN
    Current Employee - Voice Systems Engineer in Minnetonka, MN
    Recommends
    Approves of CEO

    Pros

    technical training is emphisied and encouraged

    Cons

    long hours and lack of teaming to solve issues

    Advice to Management

    review work lod as compared with employee skill and eagerness to excel


  2. Helpful (2)

    "Not stable employment if you work in sales."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Sales Executive in Minnetonka, MN
    Former Employee - Account Sales Executive in Minnetonka, MN
    No opinion of CEO

    Pros

    The commission was good then but it may have decreased since they laid off most of the sales dept. Most of the co-workers were fun and helpful. Locations are in Minnetonka and Brooklyn Park. Parking is adequate. Bathrooms are clean.

    Cons

    If you are new to the telecom industry, they do not formally train you on product knowledge. You read out of manuals or teach yourself using their online training modules. Not much supervision which isn't always a bad thing but a little more would have been beneficial. There were hardly any sales meetings. Poor indoor lighting. The clientele is uninteresting for the most part. So if you're looking to serve customers/clients with personalities, telecom is not a good industry for you.

    Advice to Management

    Don't hire people to grow your company's business and then 10 months later lay off over half the salesforce. That's just bad business and word gets around.

There are newer employer reviews for Black Box
There are newer employer reviews for Black Box

See Most Recent

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