Blackbaud - Blackbaud-Customer Support Analyst | Glassdoor
There are newer employer reviews for Blackbaud
There are newer employer reviews for Blackbaud

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Helpful (5)

"Blackbaud-Customer Support Analyst"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Support Analyst in Indianapolis, IN
Former Employee - Customer Support Analyst in Indianapolis, IN
Doesn't Recommend
No opinion of CEO

I worked at Blackbaud full-time (Less than a year)

Pros

Great people to work with and the company really seems to care about their employees.

Cons

Pay isn't great and the training is not very good. You are thrown in and expected to figure it out as you go along.

Advice to Management

I would consider revising the training and focusing more on product knowledge than on troubleshooting.

Other Employee Reviews for Blackbaud

  1. "Office Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Assistant in San Diego, CA
    Former Employee - Office Assistant in San Diego, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Blackbaud part-time (Less than a year)

    Pros

    ,As an office assistant, I found Blackbaud to have a very friendly staff.

    Cons

    As an office assistant, I did not have any negative experiences.

    Advice to Management

    There is nothing I would advise to management.


  2. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    People, people, people. Wonderful non-profit client organizations. Excellent benefits and employment perks. Hard working teams. Cafeteria and gym both within HQ building.

    Cons

    Internal silos and politics between senior management. Stuffy, corporate culture. Need to focus on the technology needs of employees and provide the right equipment and tools to get the job done.

There are newer employer reviews for Blackbaud
There are newer employer reviews for Blackbaud

See Most Recent

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