Blackbaud - Professional Services Review | Glassdoor
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Helpful (4)

"Professional Services Review"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Senior Consultant in Charleston, SC
Current Employee - Senior Consultant in Charleston, SC
Approves of CEO

Pros

Blackbaud has a great team of senior management (CEO and SVPs). The lower level managers are very good, as well which is nice because that is where the most interaction takes place. Blackbaud is very good at recognizing skills/abilities of consultants. Tend to rely on a few consultants fro heavy lifting, so if you're one of those, it's very good. Would strongly recommend learning as many products as possible since the main way to judge a consultant is billable hours. Casual environment and very easy to "disappear" for a few hours or a day without being charged vacation. As long as the work is done, every seems to be happy. Fun environment and great location to work for younger people just starting a career. For those that want to move up in a company, Blackbaud is still too small and management opps only come along during re-orgs and when someone leaves, which for management is rare.

Cons

Professional Services Management prefers to focus on utilization of consultants rather than customer service. Many times it's more important to get the billable hours in and hit a target than to ensure that the customer is happy. Uses bonus plan to penalize consultants for not performing on petty tasks. Very poor onboarding and training process for consultants. Many times new hires are thrown to the wolves in order to start billing. Lower level management is great and if you're stuck with a manager that you don't get along with you can pretty easily move teams. The problem is the middle to mid-upper management (Directors and VPs). They seem to have "fallen" into their roles with little ability to provide a consistent and balanced workplace. They take things very personally and if anyone criticizes or questions they're ignored and discounted.

Advice to Management

Lower level and Senior Management is great. Marc knows software and the non-profit industry very well. Most departments are great, however for Professional Services its a challenge as none of the mid level to mid-upper level management knows how to run a consulting practice. I would take a giant step back and truly focus on creating a balance between customer service and utilization. Short term revenue is nice, but is customer satisfaction is sacrificed for it then long-term revenue will continue to suffer.

Other Employee Reviews for Blackbaud

  1. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Charleston, SC
    Former Employee - Manager in Charleston, SC
    No opinion of CEO

    Pros

    Casual atmosphere, great location, educated and experienced workforce

    Cons

    Poor integration of business units, casual approach to IT infrastructure and security

    Advice to Management

    Blackbaud offers many products and services that are redundant which confuses customers and employees.


  2. "Blackbaud Finance Division"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contract Specialist I in Charleston, SC
    Current Employee - Contract Specialist I in Charleston, SC
    No opinion of CEO

    Pros

    a nice building and a nice location on Daniel Island. There is a relaxed work attire, so for the most part jeans are ok, onsite cafeteria is nice

    Cons

    minimal advancement opportunitites in finance
    low salaries with minimal opportunity to get raises/promotion

    Advice to Management

    look at salaries and advancement opportunites for employees and compare to other similar companies. They've made it seem that the plus for a low salary is living at the beach - however that's not going to pay the rent!

There are newer employer reviews for Blackbaud
There are newer employer reviews for Blackbaud

See Most Recent

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