Blizzard Entertainment - Blizzard is a fun place to work. | Glassdoor
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There are newer employer reviews for Blizzard Entertainment

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Helpful (1)

"Blizzard is a fun place to work."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Game Master in Austin, TX
Current Employee - Game Master in Austin, TX
Recommends
Negative Outlook
Approves of CEO

I have been working at Blizzard Entertainment full-time (More than a year)

Pros

Blizzard is fun and has great benefits.

Cons

Stressful interactions with customers and growing corporate mentality.

Advice to Management

Do more with current employees to be able to promote from within rather than maintaining a high rate of overturn and constant outside hiring. Though I know this is unlikely as it's a common corporate strategy to keep wages relatively low.

Other Employee Reviews for Blizzard Entertainment

  1. Helpful (1)

    "Ups and downs but over all a good experience."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Austin, TX
    Current Employee - Customer Service Representative in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blizzard Entertainment full-time (More than 8 years)

    Pros

    Great Benefits
    Great Co Workers
    Access to Great Games

    Cons

    Nothing that I am going to comment on in public

    Advice to Management

    Listen More


  2. Helpful (2)

    "The mighty hath fallen"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative II in Austin, TX
    Former Employee - Customer Service Representative II in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Blizzard Entertainment full-time (More than 3 years)

    Pros

    Facilities - The new building here in Austin is much better than the old one was. Plenty of room and a nice space.
    Co-workers - While yes, there are some bad apples, most of my coworkers have become my friends and are always down for a conversation. It helps to have so many like-minded (read: gamers) in one space.
    Immediately bosses (Seniors) - Like co-workers, there are some bad ones, but mostly the Seniors have been where you were and know how it is and truly understand what you are going through.

    Cons

    Managers/Leads - These people are so out of the loop, they have no idea how to manage people. Most of them have been managers at other customer service jobs and don't have the slighest idea how the games work. I've had leads in the same training I was taking, because they had no idea how to run the tools. How can you manage people when you can't work what they are working with?
    Upper Management (Director) - This guy has no idea how to run a CS unit for a game company. Everything he does is directed towards improving the bottom line. He doesn't seem to care about the games, the company, or the employees, as long as he makes a paycheck.
    Pay - The pay is poor, especially for temps/contract. Once a rep gets FT, it gets better, due to amazing benefits, but the pay is still bottom-rung.

    Advice to Management

    Fire those people who are complacent, which is most of your leads and upper management. Increase compensation beyond swag: stuff is cool, money is better. Understand that due to the type of work done, burnout is a very real possibility and a happy employee will work far harder than one who is burnt to a crisp.


There are newer employer reviews for Blizzard Entertainment
There are newer employer reviews for Blizzard Entertainment

See Most Recent

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