Blizzard Entertainment - Customer Service Representative ATS | Glassdoor
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There are newer employer reviews for Blizzard Entertainment

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Helpful (5)

"Customer Service Representative ATS"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - ATS Representative in Irvine, CA
Former Employee - ATS Representative in Irvine, CA
Doesn't Recommend
Negative Outlook
Approves of CEO

I worked at Blizzard Entertainment full-time (More than 5 years)

Pros

Wonderful facility, great medical/dental/vision plans, Friendly atmosphere.

Cons

When promoting employees they tend to overlook qualities and strengths and instead they choose employees based on a "popularity contest". Ive had many friends that should have received a raise/promotion but they were overlooked because they were the quiet type. They have metrics that are not concrete and are unreasonable. Right when you think you're doing great they change the metrics again and you have to work towards a new goal to try and get a raise.

Plain and simple they have a well constructed system that makes raises very difficult. Be prepared to get paid less than what you're actually worth. They know that there are fanboys out there that are willing to do this job for next to nothing and they have mentioned it to employees before.

Advice to Management

Restructure the metrics system and offer a more competitive pay.

Other Employee Reviews for Blizzard Entertainment

  1. Helpful (3)

    "Not a good time for anybody."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Game Master in Austin, TX
    Current Employee - Game Master in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Blizzard Entertainment full-time (Less than a year)

    Pros

    You could work in the video game industry! Work your own full-time schedule and get free playtime for your World of Warcraft addiction.

    Cons

    Except you'll be working graveyard and you're about as prestigious as a front desk supermarket employee. Be prepared to handle a lot of work.


  2. Helpful (2)

    "Fantastic Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer II in Irvine, CA
    Current Employee - Senior Software Engineer II in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blizzard Entertainment full-time (More than 3 years)

    Pros

    The culture and people are amazing to work with. Many of them are "super" talented as artists and software engineers.

    Cons

    Still a small company feeling. Though the company is still growing it is a healthy natural thing for the "small company" feeling.

    Advice to Management

    Management needs to trust in the people you hire to do the right thing. Treat all business units as equals. Each team as a huge variance in talent. The company has brought in top talent and lost it because they do not pay attention to how great that talent is doing. Game Teams, though are the driving force of blizzard, should respect all other aspects of the business units at blizzard. It is Blizzard Entertainment and not Blizzard Games for good reason.

There are newer employer reviews for Blizzard Entertainment
There are newer employer reviews for Blizzard Entertainment

See Most Recent

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