Blockbuster - What could have been... | Glassdoor
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There are newer employer reviews for Blockbuster

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Helpful (1)

"What could have been..."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Store Manager in Atlanta, GA
Former Employee - Store Manager in Atlanta, GA
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at Blockbuster full-time (More than 10 years)

Pros

Got to talk about movies
Repeat/old customers become second family
Pay/Benefits good for small retail operations

Cons

Too many business models-new CEO or VP would change business model, stay 2-4 years, new one would arrive and change it, stay 2-4 years, new one would arrive, essentially go back to original business model with minor tweek.
Had the opportunity to squash Netflix in the beginning, had the opportunity to develop streaming, had the opportunity to be ahead of EVERYONE concerning bringing movies to the public BUT choose to stay with brick/mortar system.
Past-store every 2-3 miles from each other Now-need googlemaps to locate a store

Advice to Management

Too Late

Other Employee Reviews for Blockbuster

  1. "Typical Retail"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Malden, MA
    Current Employee - Customer Service Representative in Malden, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Blockbuster part-time (More than 3 years)

    Pros

    Free movie rentals. That's it.

    Cons

    Unsteady hours - corporate is always cutting payroll hours. Unattainable selling goals. Promotions based solely on numbers sold, and not on customer service, creating clerks with better customer service skills than their superiors. Incentives are often offered for selling, and then corporate changes the rules, decreasing payout after clerks worked harder to make more incentive.

    Advice to Management

    Start basing promotions on customer service skills and not numbers sold. Also, yearly raises might increase employee satisfaction.


  2. "Too Bad They Are All Closing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Leader in Katy, TX
    Former Employee - Shift Leader in Katy, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Blockbuster part-time (More than 5 years)

    Pros

    I got paid to talk to people about movies and games, all the time!!!
    Free rentals, started at 5 per week then went up to 10!
    Discount on in store purchases.
    There was always something to do in any store I worked at. People are always putting things in the wrong spot and moving things around so I was never bored.

    Cons

    Once Blockbuster was bought by Dish Network things really started to suck. We were required to sell so many subscriptions to Dish as well as record any conversations we had with customers, their information so someone could follow up with them and what the outcome of that conversation was. The paperwork was becoming so ridiculous that I was spending 6 of my 8 hour shift filling out paperwork.
    Sales became harder because the rental prices and terms kept changing.

    Advice to Management

    Find a system of communication and stick to it!!!!!!!
    Don't forget that on top of having to fill out paperwork that there are customers that we must engage with!

There are newer employer reviews for Blockbuster
There are newer employer reviews for Blockbuster

See Most Recent

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