Pros

Good work culture at this organization

Cons

This role is not as advertised, it’s low pay and even worse the training is bad and not in depth. You have to take a series of tests you must pass to be in the role! Then they don’t tell you in the interview you will be strapped to your desk all day receiving ticket requests from employees literally every 2 min or less you will get assigned a ticket. The problem with this is by the end of the day you can have 50 tickets per day. If you don’t resolve those tickets you will get the same amount of tickets the next day and so on. The back breaker when you go on vacation there is no one to do your tickets somehow you must do them no matter what. Then you’re rated on a system by your manager who is a do it my way manager, not a good manager at all. Then you also have a phone to go along with the tickets to take employee calls which are considered tickets too. This is a high stress job stay away!