Blue Cross Blue Shield of Arizona - A Fan of the Company but not a Fan of Current IT | Glassdoor
There are newer employer reviews for Blue Cross Blue Shield of Arizona
There are newer employer reviews for Blue Cross Blue Shield of Arizona

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Helpful (9)

"A Fan of the Company but not a Fan of Current IT"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Information Technology in Phoenix, AZ
Current Employee - Information Technology in Phoenix, AZ
Recommends
Neutral Outlook
No opinion of CEO

I have been working at Blue Cross Blue Shield of Arizona full-time (More than 8 years)

Pros

Covered Parking, 401k, great health insurance (but the cost is not competitive).

Cons

The company claims to care about employees and the desire to retain the knowledge of long-term employees who will be retiring in the next few years.

But it seems to be a different story if you work in IT.

The CIO and the new VP have been overheard to say that long-term employees don’t have the skills, the new ideas or experience outside candidates can bring.

Since 2006, when the CIO was brought on board nearly all of IT Management has changed. They have been driven out, replaced, or moved on to different roles.

This has created a culture where old employees don’t feel they are supported and feel they are being pushed out instead of being mentored, valued for their abilities and company knowledge. This has created a lack of trust.

New employees are being brought on and are given new tasks and opportunity.

Employees have tried to voice their concerns through HR and the “Ask Rich” program but it seems to have fallen on deaf ears.

Advice to Recruiters: There are a lot of smart IT people to recruit.

Advice to Management

Value the concerns of IT employees and get involved. If needed use a 3rd party not associated with the CIO.

Other Employee Reviews for Blue Cross Blue Shield of Arizona

  1. Helpful (19)

    "It's true, IT is extremely poor here, as well as many other department directors"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Developer in Phoenix, AZ
    Current Employee - IT Developer in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Blue Cross Blue Shield of Arizona full-time (More than a year)

    Pros

    If you're in IT, you work in a really beautiful building that has nice breakrooms and bathrooms, and a very friendly security guard.
    * Many people in the company, including IT, work from home.
    * Cafeteria is beautiful in the IT-Townley building, but worthless in its offerings and hours that it is open.
    * The company has a gym, but it's in another building about a mile down the road, which closes before most IT people stop working.
    * Benefits are ok - surprisingly the health insurance offering is average but not great, and costs as much as you would pay at any other like-sized company in the Valley.
    * 401(k) matching is same as any other like-sized AZ company.
    * Pensions and special bonuses for those who were hired long ago. New hires can't get a pension or special annual bonus for what seems like cost of living increase for long-timers who would probably stay anyway.
    * Annual Performance Plus bonus for entire company that seems to hover in the 10% of your salary range. It's not a given, it's based on company's overall performance and meeting particular goals. Many of the goals are IT-driven, which is one of many reasons IT has much more pressure than other areas of the company.

    Cons

    * Rich Boals, the top guy, doesn't seem to listen to IT's cries for help. See all the other negative IT department reviews here (the recent ones). They are all true. I've experienced them myself. What is the CIO thinking? Why is she hiring her friends? Why do many of the IT Directors and managers seem to have to manage by fear tactics? I think its because they are being managed by fear tactics. So sad.
    * Many other departments in the company are managed by people without even basic college degrees. They are short-sighted and don't have enough background and training themselves to manage both educated/seasoned professionals and other non-educated staff.
    * The managers in many departments manage by favoritism and to make themselves look good without trying hard to make their employees shine.
    * As in the IT dept, there's much 'management by fear' going on, company-wide.
    * More recently hired, excellent talent has walked out the door in the past two years.
    * Long-term employees without a degree and self-confidence to get up and leave tend to stay. It's so sad.

    Advice to Management

    * When employees complain to either you, or to HR, or through the Ask Rich department - show us that you're doing something about it. It's confidential, yes. But if you put one new program in place that shows us you care, some of your most valuable employees might consider staying.


  2. Helpful (15)

    "Astonishing!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Phoenix, AZ
    Former Employee - Business Analyst in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Blue Cross Blue Shield of Arizona full-time (More than a year)

    Pros

    Flexible work arrangements, company bonus plan, pension for anyone hired before 7/1/12, 401k match, on site gym facility, volunteer events, holiday/appreciation celebrations.

    Cons

    With everything in the 'Pros' you would think this is a great place to work. You'd be sorely mistaken. IT area is main source of frustration at the company but I've had similar experiences interacting with many of the other areas. If you are a new hire they will convince you that you have the skills to pull them through the bolus of work to get ready for the Exchange and to increase efficiency and add value to the organization. BEWARE - what they really mean is they want to hear all about what would make the company work but they have no intention on listening to any of your input. Before long you'll be called, openly, a one-trick pony with no ideas they can actually use. It will be at that moment you'll understand why so many miserable people all work here.

    Most of management are on personal power trips with a total lack of self awareness. They openly snipe at one another in meetings, back stab one another to peers and subordinates, undermine the success of the group as a whole and seem to take pride in driving staff literally to tears. The CIOs answer to this behavior has been to bring in a consultant twice in the last 5 or so years whom she has a personal relationship with and seems to find fault with the staff and not the management. Cleaning house more than once is a signal that managers are ineffective, not that two sets of staff behaved exactly the same.

    I worked there for about 18 months and took off running. I saw more incompetency and humiliation there than I had in my entire career leading up to those 18 months! If you go in with a recruiter BEWARE! DO NOT sign any agreements to pay back the agency fee if you leave before the stipulated period. Make the agency sign it or, better yet, decline. Keeping this place on your resume is becoming a black mark. They have a fair amount of contractors and vendors that cycle through the place and talk - A LOT - about how unskilled and clueless the people who work there are. The opinions of hired guns and vendors gets around - not for the better in this case.

    The company has very 'small world' mentality and some of the most bizarre IT policies I've ever seen. They actively monitor everyone's access to the internet - if you are one of the chosen who actually get it. They record screen displays on occasion, regularly search your company email contents and, thanks to the new Microsoft voicemail integration, can read your voicemails that are delivered to your email. How would I know all of this? Managers make a habit of openly discussing what they have IT looking into on people and the details of what's going on with whoever the beat down target is at the moment.

    I found the whole experience of being employed there to be completely demoralizing and a waste of time. I learned close to nothing other than how to spot a totally dysfunctional organization. Incredibly, all the bad reviews that are here are true! As another review mentioned, the few good ones are either more than 2 years old or must be HR trying to save face. The one calling it the best place they've worked in years is laughable if the 7 year tenure of the author is to be believed - then again, it might very well be one of the power tripping, self-absorbed IT managers.

    Advice to Management

    Fire the cronies and their incompetent minions. Stop hiring people you say you need to fix your problems and then ignore and/or ridicule them. Badmouthing your staff to vendors gets out in the public setting - don't think confidentiality extends to your attitudes.


There are newer employer reviews for Blue Cross Blue Shield of Arizona
There are newer employer reviews for Blue Cross Blue Shield of Arizona

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