Blue Cross Blue Shield of Arizona - Management supports poor performing EEs and never disciplines or removes them | Glassdoor
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There are newer employer reviews for Blue Cross Blue Shield of Arizona

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Helpful (11)

"Management supports poor performing EEs and never disciplines or removes them"

Star Star Star Star Star
  • Culture & Values
  • Career Opportunities
  • Senior Management
Former Contractor - Technical in Phoenix, AZ
Former Contractor - Technical in Phoenix, AZ
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at Blue Cross Blue Shield of Arizona as a contractor

Pros

Nice building where IS / other functions located

Cons

Long tenure is a badge of honor and those with the tenure are never questioned

Other Employee Reviews for Blue Cross Blue Shield of Arizona

  1. Helpful (13)

    "Hostile unprofessional supervisor with obvious lack of management and training experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance Tech in Phoenix, AZ
    Former Employee - Finance Tech in Phoenix, AZ
    Doesn't Recommend
    No opinion of CEO

    I worked at Blue Cross Blue Shield of Arizona full-time (Less than a year)

    Pros

    Hiring process and HR were very professional, other co-workers were friendly and welcoming, great pay and benefits, was excited and grateful to be hired.

    Cons

    Direct supervisor had no experience in training new employee and was rude, slightly hostile and threatening. Unreasonable expectations after extremely minimal training; it was apparent that this situation would go from bad to worse.

    Advice to Management

    Provide new employees with adequate training and instruction to do job they were hired for, focus on production and accomplishment rather than politics and power-tripping.


  2. Helpful (18)

    "Ok from the outside view... but exhaustion and low morale clear from the inside out"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Middle Mgmt in Phoenix, AZ
    Former Employee - Middle Mgmt in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Blue Cross Blue Shield of Arizona full-time (More than 5 years)

    Pros

    Generally well meaning 'floor' personnel and mid management, most there do want to do a good job and deliver decent results. Exceptions exist of course.

    Cons

    Information is slow to move, held hostage and wielded like a weapon. Trust is not placed in staff to execute detail they excel in, and OJT is sadly lacking to train others, and too many bottle necks with mid-senior management cause non stop emergencies down the line. True fix is never escalated to the top nor delegated down to be settled. Just a perpetual panic button routine.

    Advice to Management

    Staff that leave aren't the whole story.

    The ones that leave were/are motivated to try again and genuinely believe they had value elsewhere regardless of their experience/treatment there. Your response appears to only be to 'beat' the survivors (or few good managers you have left) until morale improves.

    If you took an honest view how many 'tenured' staff stay and linger because they are too exhausted or demotivated to leave the frying pan and risk walking into another tough 'fire' environment you'd see a layer there who have found how to hunker down, do the bare minimum and keep out of sight. Heck you might not be surprised - who knows.

    The true intellectual drain facing you as good talent leaves and apathetic talent stays seems to be utterly ignored. Can't understand why!

There are newer employer reviews for Blue Cross Blue Shield of Arizona
There are newer employer reviews for Blue Cross Blue Shield of Arizona

See Most Recent

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