Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC - Mixed experiences at BCBSTX | Glassdoor
There are newer employer reviews for Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC
There are newer employer reviews for Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC

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Helpful (3)

"Mixed experiences at BCBSTX"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Cliams Examiner III, Abilene TX in Abilene, TX
Former Employee - Cliams Examiner III, Abilene TX in Abilene, TX
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time (More than 5 years)

Pros

BCBS is extremely employee-friendly with regard to benefits and training. They seem to be most successful at cultivating talent on the lower-management level.

Cons

The management style of BCBS in Abilene, Texas, was a mix of micro-managing, destructive divisiveness, and selective privilege. While most of my supervisors and senior supervisors were great, upper management encouraged a very visible split between "us" and "them," using information or withholding information to make the separation clear. Often upper management was condescending, elite, and dishonest. Instead of utilizing the talent on the floor, they ignored their employees' ideas, concerns, and constructive criticism. The work environment fluctuated between demoralized apathy to sheer frustration, largely due to the breakdown in respect and communication on the level of mid- to upper-management.

Advice to Management

Listen to your employers, actually listen, and realize they have a better understanding of their jobs, including problems and ways to improve, than you do. Give them credit for intelligence and a desire to excel; stop assuming that only management is worth your time and attention.

Other Employee Reviews for Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC

  1. "General Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time (More than a year)

    Pros

    Good place to work for a customer service position.

    Cons

    can get overwhelming during certain times of the year.


  2. "Overall positive, but with long hours and working 6 days a week"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SSD, Claims Supervisor in Tulsa, OK
    Former Employee - SSD, Claims Supervisor in Tulsa, OK
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time (More than 5 years)

    Pros

    Overall, HCSC offers it employees great benefits and pay in comparison to the comps for our area. There is a fantastic opportunity for advancement in a challenging, fast paced environment

    Cons

    Almost every week was a 6 day work week, with multiple requirements for mandatory overtime. Morale in the FSU in low, with most people staying for the benefits and pay and frequent complaints that people don't like their job.

There are newer employer reviews for Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC
There are newer employer reviews for Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC

See Most Recent

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Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC
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