Blue Cross Blue Shield of Michigan - Lots of pros and cons | Glassdoor
There are newer employer reviews for Blue Cross Blue Shield of Michigan
There are newer employer reviews for Blue Cross Blue Shield of Michigan

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"Lots of pros and cons"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Detroit, MI
Former Employee - Anonymous Employee in Detroit, MI
Recommends
Disapproves of CEO

Pros

If you were hired into the company, you had very good benefits and if you stuck around long enough, the salary was good too.

Cons

With the downsizing and mass retirement of people, morale became very low. People became very defensive at times and some worried about their jobs. I worked in the communications area and for the beginning of that VPs tenure, he began to hire a lot of people. It's unfortunate, but with budget cuts, he had to scale it back again. The immediate department that I was in was rather cliquey, but overall, people there were very good hearted and nice to work with.

Advice to Management

Foster team work and get your employees engaged. Have policies that foster creativity. Yes sometimes it's necessary, but avoid surprise layoff and buyouts as much as possible.

Other Employee Reviews for Blue Cross Blue Shield of Michigan

  1. Helpful (2)

    "Bureaucracy,Favoritism,Corruption,Inefficient."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NONE in Detroit, MI
    Current Employee - NONE in Detroit, MI
    Doesn't Recommend
    No opinion of CEO

    Pros

    Somewhat stable and a predictable environment.

    Cons

    You can get bored and frustrated easily.

    Advice to Management

    Please fire yourself.


  2. Helpful (2)

    "A Toxic Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Detroit, MI
    Former Employee - Anonymous Employee in Detroit, MI
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The benefits are very good. Full medical, dental, vision, tuition reimbursement. Management does contribute toward these benefits while UAW employees do not, but the employee contribution is reasonable at this point.

    Cons

    Interdepartmental communication is abhorrent, and "slackers" abound. Although the current move to streamline procedures and cut costs had made some difference, the company is still processing problem claims ineffeciently, as they move from department to department in an attempt to get tthe payment to the provider or subscriber. There is unmasked tension between support departments and the front-line customer service areas. These support areas just can't understand the need to service customers effeciently. The company is still using systems that are outdated. Time to join the 21st century.

    Advice to Management

    Mr, Loepp, LISTEN to what your customers are telling you, and actively seek out opinions of front line employees. Make yourself more visible in the customer service areas. You have an abundance of excellent and hardworking people there who are forced to work without one system which is the "source of truth" for customers. The delay in the implememtation of the new operating system is unforgivable, and every day it continues to be delayed, the competition is gaining. Encourage an atmosphere of "what you know" and not "who you know".

There are newer employer reviews for Blue Cross Blue Shield of Michigan
There are newer employer reviews for Blue Cross Blue Shield of Michigan

See Most Recent

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