Blue Cross Blue Shield of Minnesota - Room for improvement. | Glassdoor
There are newer employer reviews for Blue Cross Blue Shield of Minnesota
There are newer employer reviews for Blue Cross Blue Shield of Minnesota

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Helpful (1)

"Room for improvement."

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service in Eagan, MN
Former Employee - Customer Service in Eagan, MN
Doesn't Recommend
No opinion of CEO

Pros

- Decent Benefits Package and compensation
- Great facilities (fitness center, cafeteria with many healthy options to choose from, clean work area)
- A strong commitment to diversity

Cons

- Extremely poor technology
- Lack off interest from executive level management and other "back office" departments as to what is going on at the service level
- Disorganized/ poorly designed resources to perform job duties

Advice to Management

Be more attentive to service. Encourage other departments to know and understand what is going on in service. Provide the department with technology that is innovative and works consistently. This is the only way you are going to see long-term quantifiable improvements in productivity. Service representatives simply cannot meet metric expectations with dated software and disorganized resources. While It's good showmanship to ask for efficiency input from service representatives, it means very little if you do not act upon the suggestions.

Other Employee Reviews for Blue Cross Blue Shield of Minnesota

  1. "challenges of a changing environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Eagan, MN
    Former Employee - Anonymous Employee in Eagan, MN
    Doesn't Recommend
    No opinion of CEO

    Pros

    co workers are wonderful to work with

    Cons

    HR is not supportive of employees, they are management oriented. With all of the changes coming within company there are a tremendous amount of expectations

    Advice to Management

    Need to make sure that employees are given a chance for life work balance or there will be employee burn out


  2. "membership specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Blue Cross Blue Shield of Minnesota full-time

    Pros

    Great people, great work environment

    Cons

    contract short term ended suddenly

There are newer employer reviews for Blue Cross Blue Shield of Minnesota
There are newer employer reviews for Blue Cross Blue Shield of Minnesota

See Most Recent

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