Blue Nile - Amazing company with Heart | Glassdoor
Pros
Cons
  • "sometimes upper management made decisions that they have hired employees to manage- making the process kind of shot" (in 9 reviews)

  • "Customer service was clearly disposable" (in 6 reviews)

Employee Review

Employee Review

Helpful (1)

"Amazing company with Heart"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Seattle, WA
Current Employee - Anonymous Employee in Seattle, WA
Recommends
Positive Outlook
Approves of CEO

I have been working at Blue Nile full-time (Less than a year)

Pros

Great benefits, amazing work/life balance and good pay

Cons

Immature and spoiled staff members who aren’t held accountable for their actions

Other Employee Reviews

Other Employee Reviews

  1. Helpful (7)

    "Good Company But Lost It's Way....."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Blue Nile full-time

    Pros

    Company used to be full of team players that worked together to deliver on clear overarching company goals- some of that still exists with the team that remains after a massive two year brain drain.

    Remains the leader in ecommerce for the diamond and jewelry sector with the scale to help dictate the overall market.

    Cons

    Culture- the culture that helped define and grow the company disappeared when the company went private with Bain blowing up management which led to systematic dismantling of multiple functional areas. NO clarity of purpose and direction changes weekly creating a lot of busy work.

    Management- since 2017- 3 CEOs, 2 Chief Marketers, COO "left," uncomfortable dynamic with existing leadership clearly believing that they are here to "fix" a broken company with little to no industry experience and failure to listen to counsel of more experienced peers.

    Private Equity- do some research on Bain and their peers. Took a company that had been consistently profitable and morphed the business model to include the classic PE massive debt load adding stress to a business operating in a shrinking market.

    Treatment of Legacy Employees- many of the people who have stuck out the years of chaos post purchase were the ones who helped build the company but their knowledge and hard work have been marginalized and discounted by the scores of consultants and new employees with better titles and in many cases less experience.

    Office- Headquarters located in the epicenter of the homelessness epidemic plaguing Seattle creating an unsafe environment for employees who are routinely expected to work late.

    Advice to Management

    Realize that the people make the company- from tech to customer service they are critical to getting where you want to go. Don't discard the fundamentals of the business for the shiny new ecomm toys. Recognize the failures within your leadership team and adjust.

    Cut your losses and move on to a new sector.


  2. Helpful (13)

    "Sinking ship, best not to board."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Blue Nile full-time (More than a year)

    Pros

    Free healthcare, great colleagues, employee discount

    Cons

    Two CEOs and one COO left during my time with Blue Nile (less than 2 years), Company purchased by Bain with the obvious goal to flip and re-sell. As a result entire teams were let go, and after not hitting the numbers in 2018 the solution: a lay off...some who lost their jobs had only just been hired a few months prior. No room to grow, never received a review, high turnover, people are overworked and given more responsibilities with no compensation, Little employee recognition (misguided if anything), pay for my position is lower than the market average, have confirmed this is the case for many other positions as well, departments do not work with eachother and instead there's a "that's not my department's responsibility" mentality which is usually to the detriment of the customer.

    Advice to Management

    Rolling out new initiatives, changing the website layout, or pushing a another marketing angle every few months is actually destroying the brand and frustrating employees. You can't find success if you don't keep a change around long enough to let it play out. Also be better leaders, provide room for growth, give employees feedback, treat them like they are the reason this company is still hanging on...because they are the reason.

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