Booking.com - At Most, A Stepping Stone | Glassdoor
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There are newer employer reviews for Booking.com

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Helpful (12)

"At Most, A Stepping Stone"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in New York, NY
Former Employee - Anonymous Employee in New York, NY
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at Booking.com full-time (More than a year)

Pros

You don't need much knowledge or experience to step into most roles at the company in order to succeed. They provide plenty of training and overview (considered by some to be overkill) before you even lift a finger in whatever role you'll fill. The jobs themselves are easy and the tools provided basically hand-feed you all the relevant information. The benefits package is decent, there are company-sponsored happy hours generally once per month and a company holiday party held in Amsterdam each winter. Also, this is the epitome of a 9-5 job, where there is rarely anything so important that it can't wait until your next workday.

Cons

While easy, the work load in the last year for most roles at the company has grown so exponentially that it has become bitterly overwhelming. The constant merging and purging that that company has done has left the remaining employees accumulating new responsibilities with no additional compensation and with low morale (fearing future secret decisions will lead to further mass displacement or firings). Speaking of which, pay is beyond low. The company pays well below the average compared to other top competitors within a similar industry and the standards for earning the quarterly bonuses keep changing. Many employees have even half-jokingly accused the company of "testing" for ways to make it impossible to earn. Most managers lack knowledge, leadership skills or both. Opportunities are extremely rare at this point within any of the established offices in the US and most that do become available are often filled with candidates from the European offices. In my time with the company, 11 upper level positions (senior or better) became available and only 4 were filled with candidates from our local office (and only 2 candidates were from low-level positions in the office) and I was part of one of the biggest offices in the US.

Advice to Management

Practice humility and show as much respect for your workforce as you expect from them. Be prepared to earn your status with your actions, knowledge and leadership. Accountability is not only good for productivity but is a major cog in maintaining good morale. Your workers absolutely do not want to continuously be carrying the laziness or incompetence of others.

Other Employee Reviews for Booking.com

  1. Helpful (1)

    "Booking.YEAH! Paining the world BLUE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee in Grand Rapids, MI
    Current Employee - Employee in Grand Rapids, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than a year)

    Pros

    Great company, great people, great culture

    Cons

    None at this time to company

    Advice to Management

    Keep listening to your team


  2. Helpful (8)

    "inadequate training, unrealistic quality goals"

    Star Star Star Star Star
    Current Contractor - Customer Service Executive in Wyoming, MI
    Current Contractor - Customer Service Executive in Wyoming, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Booking.com as a contractor (Less than a year)

    Pros

    support from supervisors, decent starting pay

    Cons

    the temp to hire position workers are placed in and no choice of shifts.

There are newer employer reviews for Booking.com
There are newer employer reviews for Booking.com

See Most Recent

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