Booking.com - Management consists of liars, bullies, and the unqualified | Glassdoor
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Helpful (21)

"Management consists of liars, bullies, and the unqualified"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Credit Controller in Grand Rapids, MI
Current Employee - Credit Controller in Grand Rapids, MI
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at Booking.com full-time (More than a year)

Pros

You will meet many good decent people, none in management. Nice trips and holiday party. Hours are fine. Pay is not in the top percentile, but it is more than minimum wage. Management will make plenty of promises. They will never mean them and certainly won't follow through. Will look good on your resume which will come in handy when you realize you're wasting your time there and finally look for a job with decent company.

Cons

Just about everything. Team leads have no desire to actually work. They have no accountability for not doing the basic requirements of the position. They are allowed to take 3xs the amount of earned PTO, come and go as they please, then write up the hard working people for being a few minutes late. The rest of the time is split between meeting with each other, getting as many company paid lunches as possible, and making everyone else's life hell. This includes making up policies depending on mood and outright lies about policies. They will also stand in the middle of the department bashing each other, thier teams, and the company. Bullying is common practice and HR is either too stupid or lazy to help. The zero tolerance policy on retaliation is just a bunch of words on paper. The area managers refuse to help, probably because it would mean working. The newest regional manager has proven to be a liar in everything that was ever said. Workload is overwhelming and don't you dare ask for help. I doubt any of them even understand how to actually do the job. If you want to move up, forget it. They lie and claim that the focus is development, but in actuality it's made to be your responsibility. Oh! You're also not allowed to try to develop yourself. That will end with a write-up for asking questions of a member of management that is not your direct supervisor. Changes and decisions are never shared. They wait for you to accidentally find out then berate you for not knowing.Bonus structure is also a big secret. You have no idea where you stand or if you're even meeting targets. For the love of God, if you're thinking about taking a job there, don't!

Advice to Management

Finally do somethingabout the management that you have in place. Does the Booking.com formula mean anything to you?? The employees can't continue to hold these idiots up. We are struggling to make the targets and we can't get any help. The management team is holding us back. I just don't get how you can care so little about the people working so hard to produce the amazing results you see month after month. Step in. Get rid of the HR management and start over. Get rid of the dead weight on the department management team. Why pay them to do nothing? If they can't do the requirements of the job and can't bother to show up, why keep them around? It's liability to have management that doesn't care for the company's best interest and tells everyone your personal information.

Other Employee Reviews for Booking.com

  1. Helpful (7)

    "Good Stepping Stone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care in Orlando, FL
    Current Employee - Customer Care in Orlando, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than a year)

    Pros

    Various shifts available. Easy Job for the most part. Produce and you will be rewarded. Don't and you won't. Technological tools are available to you. Get to meet friendly folks from all over the world as the company in international. Yearly party in Amsterdam is a nice year end bash.

    Cons

    Can be stressful during peak times or when company is going through organizational changes. Base pay could be higher. More recognition would be nice as well.

    Advice to Management

    Keep listening to your down line. They are responsible for your bonuses !


  2. Helpful (16)

    "A land of make-believe with inexperienced managers who award the brown nosers and true talent is viewed as a threat"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Revenue Manager in New York, NY
    Former Employee - Revenue Manager in New York, NY
    Doesn't Recommend
    Negative Outlook

    I worked at Booking.com full-time (More than 3 years)

    Pros

    - Good entry position if looking for a way into the industry.
    - Can advance fairly quickly if you focus your time on making friends in the company and attending booze sessions with your boss.
    - Paid trips to Amsterdam and other parts of the world and country.

    Cons

    - Very low morale
    - Not a good place to work if you have a family, or want one
    - Not judged on your merit, but on who you're friends with.
    - Senior management inexperienced
    - Everything is in beta test mode always (throw everything to the wall and see what sticks)
    - Low pay compared to competitors
    - Too much focus on office gossip and industry gossip
    - Closer to a clubhouse atmosphere than a professional corporation

    Advice to Management

    Get some management training so that you can stop feeling threatened by employees that possess real talent and expertise. Reward your employees based on merit instead of who you want to be friends with.

There are newer employer reviews for Booking.com
There are newer employer reviews for Booking.com

See Most Recent

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