Booking.com - Customer Service Executive | Glassdoor
There are newer employer reviews for Booking.com
There are newer employer reviews for Booking.com

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Helpful (2)

"Customer Service Executive"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Executive in Orlando, FL
Current Employee - Customer Service Executive in Orlando, FL
Recommends
Positive Outlook
Approves of CEO

I have been working at Booking.com full-time (Less than a year)

Pros

Awesome place to work to, good quarterly bonuses, great benefits

Cons

to strict on attentent

Other Employee Reviews for Booking.com

  1. Helpful (5)

    "A casual business culture with good benefits and opportunities for advancement."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Executive in Grand Rapids, MI
    Current Employee - Customer Service Executive in Grand Rapids, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Booking.com full-time (More than a year)

    Pros

    Hires from within, opportunities for travel, friendly and supportive management, even low level employees have a voice, calls are not scripted.

    Cons

    Repetitive work, imperfect system for measuring performance, inter-department communication is lacking.

    Advice to Management

    Hourly wages could be increased across the board, considering how much the success of the company is based on customer service. Better wages equal better worker retention (saves on training), employee satisfaction (better performance), and more opportunities for employees to travel and use Booking.com ($$$).


  2. Helpful (6)

    "company needs work"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Booking.com full-time (More than a year)

    Pros

    good location, young environment. good for someone who is now starting off in there career besides that do not see any real growth opportunities.

    Cons

    to many gossiping at work. management is a joke. not a place to stay long term. turnaround is high.

There are newer employer reviews for Booking.com
There are newer employer reviews for Booking.com

See Most Recent

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