Borders - Once a strong company; run into ground by MBA culture | Glassdoor
There are newer employer reviews for Borders
There are newer employer reviews for Borders

See Most Recent

"Once a strong company; run into ground by MBA culture"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Human Resources Manager
Former Employee - Human Resources Manager
Doesn't Recommend
Disapproves of CEO

Pros

For many years, the company culture was reasonably progressive and fair-minded, if somewhat lax. There was room for advancement within, procedures weren't overly rigid, and the depth of our product inventory was a distinct competitive advantage. Had these advantages been managed properly, Borders would likely be the dominant player in this admittedly highly-competitive retail segment.

Cons

The book-centric, service-centric, innovative tendencies of the company gave way to careerism, regimentation, a devotion to spin over reality, management fads, and a variety of other ills as the company expanded and management became dominated by MBAs. By the end, the company had evolved into a self-destructive parody of its former self, run by people who knew and cared little about their product, their clientele, or their employees. A scary cautionary tale of what can go wrong in a corporate culture.

Advice to Management

Even enlightened and capable management would have had a difficult time succeeding in this business. The revolving-door management of this company was consistently and dramatically not up to the task. Advice to them: too late now; the company is dead. Tens of thousands of jobs were lost on their watch. However much they may blame impersonal forces -- internet competition, the recession, etc,etc -- much of the responsibility lies squarely upon them and the board of directors who put them in place. In the future, please, unlearn virtually everything you think you've learned about business. Whatever your impulses dictate: chances are, the opposite is a better course. Above all, remember: spin does not equal reality.

Other Employee Reviews for Borders

  1. "It's where I was meant to be."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandising Supervisor
    Former Employee - Merchandising Supervisor
    Recommends
    No opinion of CEO

    Pros

    A great place to work, retail yet intelligent retail. 90% of my coworkers had a B.A. if not a Masters degree.

    Cons

    As company began it's downward spiral...not enough payroll hours for tasks to be completed.

    Advice to Management

    Stick with books!!


  2. "It was a great company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager
    Current Employee - General Manager
    No opinion of CEO

    Pros

    The people were great and proud of their work. It has been a great atmosphere to work in and the pay was good.

    Cons

    Senior management was weak and there was a lack of leadership. Payroll was inadequate and training left alot to be desired.

    Advice to Management

    The leadership team should have been more stable and more concerned about selling books than BR+ memberships. There was a lack of direction.

There are newer employer reviews for Borders
There are newer employer reviews for Borders

See Most Recent

Work at Borders? Share Your Experiences

Borders
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or