Borders - Wonderful place for art, literature, film, & music nerds | Glassdoor
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Helpful (1)

"Wonderful place for art, literature, film, & music nerds"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Seller in Orange, CA
Former Employee - Seller in Orange, CA
Recommends
No opinion of CEO

Pros

A great place to keep up with all of the newest books, music, and movies. Very laid-back atmosphere, great coffee, good music (when employees are allowed to choose), and overall a very eccentric and interesting bunch of coworkers and customers to help and work with.

Cons

It has been over a year since I worked at Borders, however in the last few months of my employment it was being transitioned into a very different kind of store. When I first started, I enjoyed Borders for its lesser-known titles recommended by employees, great obscure bands playing in the store, and that it was a place that catered to people who wanted to find these hidden treasures. Now it's all big titles, a table full of best sellers, pop music on the speakers.

Advice to Management

Some of the smaller employee benefits, like free coffee and other discounts, were slowly being reduced or taken away altogether. These little things were great morale boosters, so that was too bad.

Other Employee Reviews for Borders

  1. Helpful (2)

    "Borders"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    No opinion of CEO

    Pros

    There are many passionate, talented people working at Borders at the store level. The products the company sells are interesting and the customer base is is overall culturally "plugged in" - engaged and intelligent.

    Cons

    The past 3 years have seen massive turnover in leadership, a depressing sales environment and the growth of a pretty abusive culture handed down from corporate to the store level.

    Advice to Management

    Book retail must change drastically to survive in any form. A depressed, demotivated workforce who've seen 4 CEOs in years, browbeaten by Regional VPs who care way more about dust on top of an employee break room refrigerator (I wish I were exaggerating) has little chance of succeeding.


  2. "Company culture has disintegrated into sinking ship mentality."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Working within the stores, it's a stimulating environment with a ton of different challenges.
    Good benefits for a retail outfit.
    Because management can mean so much from store to store, if you don't like one store, it's not that hard to transfer to one that you do like.

    Cons

    A focus on bottom line profits that is not in line with reality has gutted morale. A firing policy that was brutal under George Jones (he gutted the supervisors from every store), combined with an ever increasing workload, combined with lower and lower payroll hours made it impossible for stores to meet goals that even made them shoppable. We lost a lot of long term loyal customers under George Jones.

    Advice to Management

    The only way to save brick and mortar bookstores is to build customer loyalty within individual communities.

There are newer employer reviews for Borders
There are newer employer reviews for Borders

See Most Recent

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