Brightcove - If you like the way old school software (IBM, HP, Oracle) sales teams are run, you'll love Brightcove! | Glassdoor
  1. Helpful (9)

    "If you like the way old school software (IBM, HP, Oracle) sales teams are run, you'll love Brightcove!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Account Director - Media 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Brightcove full-time for more than 3 years

    Pros

    - Competitive salary with decent benefits - Fair work/life balance - My co-workers at individual contributor level (AMs, AEs, SEs) are awesome people - #1 OVP in market share so it's a known and respected commodity

    Cons

    *Disclaimer - I can only speak to the Media business unit. The Enterprise BU doesn't seem to have the same experience. - New Sales Leadership has come from old school global software giants like HP & IBM. They have re-org'd the sales teams in that spirit. If you like a more formal style of sales, and a very strict & buttoned up style of management then you'll fit in nicely. If you come from the New Media... world or a more modern SaaS company this sales team will be a real culture shock and you will not last long. - As many reviews have mentioned, there have been significant changes implemented over the last year - some for the better (more accountability from Product & Eng), some just plain dreadful (huge sales re-org last April). This has caused A LOT of turnover. I'm on my 4th manager in the last 9 months, and almost every friend I've made in the last 3 years here has either quit or been fired as a result of the recent re-org. One sales team lost 80% of their headcount because the re-org turned their job into something they did not sign up for. If people are leaving before they even have a new job lined up, you know it's bad. - The Ooyala acquisition and integration has been a circus from hell. Leadership planned on a certain % of customers to churn but I think it will be much higher than anticipated due to the negative experiences of even the largest customers. For the team that is compensated based on revenue retention, well I guess they're going to have a horrible year through no fault of their own. - If you are remote (ie not in Boston office), you are an afterthought. Meetings are scheduled when it's convenient for the east coast. If you're in San Francisco for example, get used to 6am all-hands, and product trainings at 7am. - True product expertise is in too few heads. - While it's good that leadership has a goal in mind for "breakout growth" in profitabilty, there are a lot of examples of being penny-wise and dollar-foolish. Nowhere is this more apparent than T & L. Your expense reports will be examined with a fine-tooth comb and you will need to justify every penny. If this were a start up with limited funds I could understand being strict. But one of the perks to joining a top notch public company as a sales person is supposed to be the expense account. Not the case at Brightcove (although I heard things used to be MUCH different a few years ago before my time here).

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    Advice to Management

    What's the point? All of this has already been brought up and it didn't change a thing. They are moving forward with their plans regardless what their sales team thinks or says. Their attitude is If you're on board with the new culture, great. If not, don't let the door hit you on the way out.

    Brightcove2019-08-27
  1. Helpful (1)

    "Best Company I have ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Director in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brightcove full-time for more than 5 years

    Pros

    - Clear Vision -Incredibly smart and nice people -Excellent Benefits -Innovative environment with continual growth opportunities -Powerful Training and support tools available

    Cons

    -recent changes in management has caused some disruption and employee attrition - expectation level may be too high for those who are not willing to put in the work

    Advice to Management

    -continue the open communication to and investment in the employees. Those who have stayed want to be here and those who have joined will benefit

    Brightcove2019-08-22
  2. Helpful (1)

    "Good people, but disorganized, and high salary disparity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Software Developer in Boston, MA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Brightcove full-time for more than 5 years

    Pros

    The people are generally very friendly, and there are a lot of smart people. Other engineers are almost universally receptive to constructive criticism during code reviews and architecture discussions, which is refreshing.

    Cons

    The engineering culture (and technology choices) are all over the place, which may or may not bother you. Don't expect to get paid your fair market rate or promoted to your correct title without fighting for it (and you may have to leave and come back to get it!)

    Brightcove2019-10-15

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