Brook Street - A slow and painful decline | Glassdoor
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"A slow and painful decline"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Trainer in Luton, East of England, England (UK)
Former Employee - Trainer in Luton, East of England, England (UK)
Doesn't Recommend
Negative Outlook

I worked at Brook Street full-time (More than 3 years)

Pros

There is a fantastic atmosphere amongst most of the staff and the company is small enough to have a family feel. There is a good opportunity to learn the industry for Consultants, and because of a relativly high turnover also room for progression.

Cons

The business is being run into the ground because it can't move quickly enough to keep up with the market. The website is terribly out of date, Linked In has only just appeared on their radar and the senior managers are not reacting to the needs of their customers. Most disappointing is an inability to listen to the talent advice from within the organisation in favour of sticking with the advice of a few old and trusted heads. Various initiatives have been employed to improve employee engagement but ultimately, nothing changes.

The company has been in a spiral of decline for the past 5 years posting lower and lower profits whilst continuing to engage in heavy branch closures and redundancies. This has included the closure of the training department. In the past, Brook Street's training was regarded as some of the best in the industry and now it's being performed reluctantly by a few Regional Manager alongside their normal role.

Performance targets are also well out of date being based on pre-recession business and consequently bonus is very difficult to achieve.

Advice to Management

Brook Street, it's time to wake up! Recruitment is not the same as it was 20 years ago when your Directors started.

Other Employee Reviews for Brook Street

  1. "Best of a bad bunch?"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant
    Former Employee - Consultant

    Pros

    Above average training for the industry, certainly worthwhile for someone entering recruitment. Nationwide network makes it easy to transfer around the country if you need to.

    Cons

    Poor management at branch and regional level. Aggression rather than capability seems to be the qualifier for management. Favouritism, cliques and bullying are rife.

    Advice to Management

    Start managing people not numbers - or if you're going to stick to numbers manage ones that matter rather than bizarre ratios that encourage lying and manipulation rather than increase revenues and profit.. Recognise talent and success, coach underperformers.


  2. "Striving to be the best"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook

    I have been working at Brook Street full-time (More than a year)

    Pros

    Culture, flexibility, honesty. Those are just a few things that come to mind. It's fun to be apart of a growing company with the resources of a huge organization.

    Cons

    We work hard. If that is a con to you, it probably isn't a good fit! There is a wide variety of customers with a wide variety of demands. It can be a challenge to keep up.

    Advice to Management

    Continue to listen to your employees and providing opportunity for advancement. Thank you!

There are newer employer reviews for Brook Street
There are newer employer reviews for Brook Street

See Most Recent

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