Brookdale Senior Living - Title of Position was not even remotely accurate in describing the responsibilities. | Glassdoor
There are newer employer reviews for Brookdale Senior Living
There are newer employer reviews for Brookdale Senior Living

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Helpful (5)

"Title of Position was not even remotely accurate in describing the responsibilities."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales and Marketing in Orlando, FL
Former Employee - Sales and Marketing in Orlando, FL
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at Brookdale Senior Living full-time (More than a year)

Pros

Interacting with and helping to care for Seniors. Helping them to improve their "Quality of Life".

Cons

Poorly managed in every department, high employee turnover, lack of autonomy for any role to perform their duties without being "micro-managed".

Advice to Management

If you got rid of half of the managers, the company would still run better than it is now. There are way too many Chiefs and not nearly enough Indians.
Spend more time talking with your employees to pro-actively allow internal issues to be addressed.Do not just pop into a community for photo opportunities and Directors meetings.

Other Employee Reviews for Brookdale Senior Living

  1. Helpful (8)

    "Hot Mess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business/Financial Management in Providence, RI
    Former Employee - Business/Financial Management in Providence, RI
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Brookdale Senior Living full-time (More than a year)

    Pros

    The residents and their families were a joy. There was never a dull moment in our community as far as interesting, sweet, hilarious and lovely older people are concerned. They are the life blood of the communities and make it all worthwhile.

    Cons

    Oh, where to be-GIN! Very little training, lots of online resources, and you can always call a regional person who will put up with your call the same way they would a bill collector. There is too much gossip and back-stabbing, closed door good ol' boy meetings and nepotism. They nickle and dime the residents on every tiny thing, and so help you if you have to "walk someone through" the billing process. I have nick-named this company Crookdale because they are going to take you coming and going, whether you are a resident, family member, employee or manager. If you think you will make a difference by working here, you are sorely mistaken. This company will suck the life-blood out of you until you are a hollow shell and then give you a hard time about taking time off.

    You will work at least 60 hours a week if you are a salaried manager and you better smile and pretend to like it, otherwise you are labeled with a "bad attitude". There is a fine line between streamlining and sweatshops. I shudder to think about how the company culture will suffer with the misguided acquisition of Emeritus. If you haven't had a bad Crookdale experience yet, I can guarantee you will once "X percent of elder persons over 65 will be within a ten mile radius of a Brookdale Community". The only good way to have a relationship with Brookdale is to be a stock-holder. Brookdale reeeeeeeeeeally loves their stock-holders.

    Advice to Management

    Ditch the feel good tripe you shove down the throats of new employees. Throw out the perks they're promised, they never get to use them anyways. Tell new employees exactly what your culture is like: you want all of their time for the absolute lowest wage they will take, you will place the rules in direct opposition to their conscience and instinct to care for the residents and you will force them to abide by rules that do not apply to everyone...just the people you think need to be taught a lesson.

    Come down off your high horse and work as a server or a CNA in your buildings. Actually do the work in the time you allow for these workers to complete care on someone in one of your subacute units. Work on the maintenance crew. Go in on a HOLIDAY WEEKEND! If you are going to sell Memory Care, make damn sure you are giving the residents everything you promise (and charge them for). You should be ashamed, executive management team of Crookdale Elder Holding Pens Nationwide, regionals and all. This is not the way to care for the people who raised your generation, saw a country through Depression, Recessions and War. It's not enough to put someone in an Assisted Living room, you have to have the staff and the spendable hours to foster a quality of life. This doesn't make them "needy", this makes them an elder in your care! The industry has changed over the last 15 years, the age your residents are coming to you has increased, the income of these people has steadily decreased and the Medical Assistance rules (if you are one of the few Brookdales that actually accepts state aid) are set up for the elderly to be denied assistance. And it's not like Brookdale is going to do anything to help with that process either.
    Either be an all-inclusive, pay-through-the-nose, elitist "no pay-no stay" health spa/resort/casino/brothel/community and advertise yourself as such, or be truthful in what you put in your *very expensive* tv adverts. It is disgraceful what you have done to this industry and us jerks at the bottom of the totem poles doing all the grunt work. You are too big for your own good and I can't wait to see you fall.


  2. Helpful (5)

    "Poor communication throughout the company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nashville, TN
    Former Employee - Anonymous Employee in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Brookdale Senior Living full-time (More than 5 years)

    Pros

    Work/life balance is OK. Time-off policies seem to fair for the most part. The company does seem to be geared toward folks that have families, which is nice for those that have them.

    Cons

    Poor communication throughout the company. Poor synergy between departments. It would also be nice if the salaries kept up with industry standards.

    Advice to Management

    Try and apply the values that you advertise to your potential customers to your current residents and current employees. Communicate better with your employees. Do what you say you're going to do.

There are newer employer reviews for Brookdale Senior Living
There are newer employer reviews for Brookdale Senior Living

See Most Recent

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