C3/CustomerContactChannels - just finished week 3 of customer service training medicare advantage | Glassdoor
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Helpful (2)

"just finished week 3 of customer service training medicare advantage"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service in Salt Lake City, UT
Current Employee - Customer Service in Salt Lake City, UT
Doesn't Recommend
Positive Outlook
No opinion of CEO

I have been working at C3/CustomerContactChannels full-time (Less than a year)

Pros

supervisors seem genuine, trainers, supervisors and ops manager are friendly approachable.

Cons

a lot of material covered and no review . I've failed every quiz for week three, and its making me pretty apprehensive.

Other Employee Reviews for C3/CustomerContactChannels

  1. Helpful (1)

    "Constant change, promotes from within"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Supervisor in Tucson, AZ
    Current Employee - Call Center Supervisor in Tucson, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at C3/CustomerContactChannels full-time (More than a year)

    Pros

    Promotes from with-in
    People are nice
    care about employees
    positive enviornment

    Cons

    Constant change
    no part time available

    Advice to Management

    continue to seek the advise of the employees


  2. Helpful (1)

    "I thought this call center would be different.....WRONG!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tucson, AZ
    Current Employee - Anonymous Employee in Tucson, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at C3/CustomerContactChannels full-time (More than a year)

    Pros

    I enjoy most of the people I work with

    Cons

    Favoritism...call center favoritism at it's worst! Low hourly wage for the workload put on us and the stats we are expected to meet! The 401K is a joke....I put in 3% of my gross, they will put in 5% of my 3% and only 20% vested in 1 year....which doesn't really matter cause %5 of my 3% is a joke! They did have decent benefits UNTIL the other day we were told we are losing our BCBS Health Ins. as of April 1st and it is being replaced with some limited medical supplemental TransAmerica that is not even health ins. BUT supervisors, HR and the higher ups get to keep their BCBS (it is going to cost them $100 more a month BUT atleast they are keeping decent benefits). Floor reps in all depts. are made to feel like just "meat in the seat", moral is really bad! The turn-over rate is very high....stressful as here today gone tomorrow...never know from 1 minute to the next if you are going to be called out for one of those "meetings" where security walks you out with no warning! Favoritism is very open...higher ups do not care! It's all about the numbers, customer service truely takes a back seat. If you are in the "in" group you can do, say and get away with alot! Your Supervisor will log you in even if you are not in the building....IF you are in that "in" crowd, if not...your days are numbered! I truely thought this call center was going to be different....hahahaha...it's different all right...WORSE!!!! Make this call center your last resort for employment...if all else fails this place beats a blank I guess....pretty sad! I am not a disgruntled ex employee...I am a current employee wishing things would change BUT also seeking other employment because things are getting worse!

    Advice to Management

    OPEN YOUR EYES! Either your blind to what goes on here OR you really don't care! Don't allow supervisors to hang out with people they supervise on their own team (posting pics on FB drinking together in bars and such!)....this breeds favoritism! Stop with all the games....prize wheels and such....if we meet our stats we get entered into a game???? We are adults if we meet stats, adherence, etc... goals give us a bonus NOT a spin on the prize wheel for a chance to win a bonus such as jeans day...LOL! We (floor reps) are your "product" treat us with more respect and treat us equally, without us you are nothing!

There are newer employer reviews for C3/CustomerContactChannels
There are newer employer reviews for C3/CustomerContactChannels

See Most Recent

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