CDK Global - Dream job | Glassdoor
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"Dream job"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Account Advocate in Seattle, WA
Former Employee - Account Advocate in Seattle, WA
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I worked at CDK Global full-time (More than 5 years)

Pros

You can work from home full time or "desk-share" after a certain period of employment and with above average performance reviews. What's funny is that this was not available as a Cobalt employee until ADP aquired Cobalt 3 years ago. So those reviewers on this site trashing ADP and lauding Cobalt have it backwards, probably because they are newbies. Anyway, the Account Advocate job is a super-easy job, perhaps taking about 10-15 hours a week to perform at a base level, which is all that is expected. Keeping customers (car dealer people) satisfied and preventing or putting out minor fires. You know...general account management. You play around with websites a little and most of your time is spent putting Xs in boxes in SalesForce to show "engagement" with customers, which is grossly overstated and overemphasized. Most of your co-workers are decent people, most of whom are just collecting a paycheck or biding time while actively seeking something else. Cobalt is NOT a "cool startup" anymore as some newbies on this website have mentioned, it is a mid-sized company with big company levels of bureaucracy.

Cons

"Dream Job"...for brown nosers. Rampant favoritism, croneyism, nepotism and group-think. Promotion is based solely on azz-kissing and doing useless high-school level "projects" that add zero value. You cannot be promoted as an Account Advocate unless you are on the lame "mentor team" which is code for "azz-kissing junior high pep squad favorites club." Salary is below par and "merit" raises are miniscule and based on your pay grade. Lesser employees get better raises because they are lower on the pay scale. If you are maxed out within your pay grade, you get less of a "merit" increase because you have been a solid, loyal employee for years and have tenure, but were pigeon-holed 2 years ago when all positions were sorted into different "levels" which led to depressed morale and fueled vicious azz kissing and back stabbing to "get ahead." So the easy answer is "do what you have to do to get promoted to a higher pay grade." Ahhh yes...simple black-and-white rationale. Hence the moral dilemma. Here at Cobalt, the ones being promoted are younger people with little experience and little or no education so they compensate by "playing the game"...pretty common in our society, but really bad here at Cobalt. Really bad. It has always been that way; don't listen to other reviewers on this site that blame it on "ADP corporate bureaucracy." Cobalt always fostered and empowered sycophants. So if you are good at azz kissing and looking for an easy job where you can get a promotion or two in a short period of time, then I would say "YES, apply today!" I don't even want to take the time to review the pathetic Account Advocate "Services Managers" (middle managers). Most are less experienced and less educated than the people they supervise. And they are indeed supervisors, not managers, as they are babysitting micromanagers that waste your time and quash your enthusiasm. Like myself, all of the quality people have left the company over the years and only the slugs remain. One more thing...you also punch an online time clock. No kidding. 2.5 years ago we went from being salaried "digital marketing consultants/professionals" to hourly workers. That has been awesome for morale. And yes...there was an all-out offensive in the fall of 2013 for managers and employees to go to this website and give a review. It looks like it worked, as the overall scores have been skewed by the newbies or long term azz kissers. That's OK, it's just the way of the "social media" and "online ratings" world we live in, so if you're looking for work right now "let the buyer beware." I could go on but I won't. I have moved on to a much better position with a major company that truly appreciates my talent, experience and potential. Hopefully my review was helpful to some readers that are in that awful position of looking for work. Or if you want to dismiss my review as the "disgruntled former employee", that's OK too.

Advice to Management

This is an ironically funny part of this review because Cobalt management doesn't listen to advice unless it comes from one of the sycophant smiley-face middle managers or low level scared sheeple. Every year the company gets honest feedback on the ADP annual surveys and every year they refuse to "listen" and instead engage in making excuses, witch-hunting or laughable superficial "improvement" initiatives. 5 middle managers were recently let go or demoted because it was determined that low morale continuously being voiced in surveys by the underlings would not be tolerated. Those 5 managers were easily singled out because the "anonymous" surveys were not so anonymous because the results are broken down by individual teams. Ouch.

Other Employee Reviews for CDK Global

  1. "Secure place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst in Seattle, WA
    Current Employee - Data Analyst in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CDK Global full-time (More than 10 years)

    Pros

    Secure, decent pay and benefits.

    Cons

    May be limits to salary increases or promotions.

    Advice to Management

    Just because someone is in a low pay grade, don't deny promotions to another group because the pay increase would be more than 20%.


  2. "I have been working at Cobalt for over 3 years now and have seen it grow since the acquisition of ADP."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CDK Global full-time (More than 3 years)

    Pros

    Pros: Great work/life balance. Very few top notch technology companies have this culture. It’s the opposite end of what you’ll get at Microsoft or Amazon.
    Team Work Environment. It’s not a territorial culture, most of the time. Yeah, you might get a few exceptions but by large, it’s a very collaborative environment. People are willing share and are approachable.
    Deep pockets and stable with ADP. May have still a bit of the start-up culture (no, we didn’t keep the Beer 30 on Friday, it’s now Cheer 30) with some lack of processes but in general, it’s a very stable company. Stock price has gone 50-75% since the ADP acquisition.

    Cons

    Cons: The company needs to better market itself, its products and be more aggressive in the industry.

    Advice to Management

    Keep up the great job!

There are newer employer reviews for CDK Global
There are newer employer reviews for CDK Global

See Most Recent

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