CDK Global - Good People but high turnover rate | Glassdoor
There are newer employer reviews for CDK Global
There are newer employer reviews for CDK Global

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Helpful (4)

"Good People but high turnover rate"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - SEO Specialist II in Seattle, WA
Current Employee - SEO Specialist II in Seattle, WA
Recommends
Neutral Outlook
No opinion of CEO

I have been working at CDK Global full-time (More than a year)

Pros

hourly pay, overtime, good benefits, supervisors genuinely interested in seeing subordinates succeed and develop professionally and personally. Desk share and home shoring options. Good place to get foot in the door. Very likely to partake in events that get you noticed by other companies.

Cons

work load and client demands quickly burn you out. high turnover rate is disheartening. While they are interested in getting people to progress in their careers, there is limited upward movement in the company, but rather a lot of lateral moves available. Job is very unfulfilling on a creative level. Daily workflow centered around checking boxes to satisfy QA scores instead of focusing attention and work on helping clients perform better. No interest in making client better and growing business but just feeding clients lines to appease them. Job is essentially checking of boxes and pulling levers. This is the Spacely Sprockets of SEO work.

Other Employee Reviews for CDK Global

  1. Helpful (2)

    "To-do list grows and grows"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Advocate in Seattle, WA
    Former Employee - Account Advocate in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CDK Global full-time (More than 3 years)

    Pros

    Great location in Seattle. All public transportation links within yards from the office. Opportunity to work from home and desk-share.. Company provided Orca card. Co-workers are fun and helpful.

    Cons

    The Account Advocate requirements and account load continued to grow but the expectations remained the same.
    Providing strategic insight to clients became a double-edge sword. Your clients want more insight from you but there isn't enough time in the day to offer the level of service that they know you can offer.
    Advocate attrition is high which lead to higher account loads.
    Too many specialists serving one account. A typical account has an Advocate, SEO specialist, Sales contact, then if they have addition digital products they have a Digital Account Analyst and if they add on email marketing they have another separate contact for that. The Advocate is the point person for all these people for the account so a lot of time can be spent scheduling or rescheduling meetings with clients and specialists.

    Advice to Management

    As the face of Cobalt, I would considering cutting the Account Advocate account load in half. If you want to show value to clients, the Advocates are the ones who build this relationship and can make or break the level of customer satisfaction. When more accounts are added to Advocates book of business, something has to give and it shouldn't be the level of strategy or support provided to the customer. I believe that customers would find real value in a single specialist rather than working with many. Train advocates to work on the SEM, SEO and email campaigns for those customers with related additional products or risk losing the customer to competition with this offering. The Advocate is the heart of the company, it would serve the business well to express appreciation more frequently.


  2. Helpful (2)

    "Big changes in roll yet no more money"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Acct Advocate in Seattle, WA
    Current Employee - Acct Advocate in Seattle, WA
    Neutral Outlook
    No opinion of CEO

    I have been working at CDK Global full-time (More than a year)

    Pros

    Work-life balance, selfs management to a certain level. Great group of colleagues. Diversity, no drama or back biting.

    Cons

    Work life balance can become a crutch. Not much opportunity for going into management roll. Been there two years. Reviews but never a raise. Even though now we are wearing several different hats.. Acct management plus, sales and upsales, SEO, Content, website design and management. Lots of hands on our accts internally and we are the one in the roll that takes the heat if someone else screws up on their end.

    Advice to Management

    Push back for your teams! They all seem afraid to rock the boat.


There are newer employer reviews for CDK Global
There are newer employer reviews for CDK Global

See Most Recent

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