CDW - It's not what it used to be | Glassdoor
There are newer employer reviews for CDW
There are newer employer reviews for CDW

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"It's not what it used to be"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Small Business Account Manager in Mettawa, IL
Current Employee - Small Business Account Manager in Mettawa, IL
Disapproves of CEO

Pros

The money is definately there if you're willing to work for it. The people that you meet there are for the most part fun loving and you're pretty much assured to find yourself a very solid group of friends. Depending on your skill sets, ambition, and patience there are more than just a few positions there that will certainly earn you more than a six figure salary. There is an overall feeling of friendly competition and commaradery that serves well for any sales driven individual.

Cons

Because the company is over 25 years old, the larger accounts that have real potential to spend are pretty much taken. That being the case, you have to work a LOT harder these days starting out to build a book of business. They don't do anything for you in bringing you new (good) leads so you're pretty much on your own. Even if you decide you want to purchase your leads, you still have to take into account that there is a very real possibility that those organizations are already in the system and most likely being worked. There is also a lot of "red tape" for lack of a better word that you'll end up dealing with internally to fill orders for your customers. More than you should have to deal with working for an organization with our capabilities that is. Your manager can make or break you. In the event that you get one with a "hands off" approach or one with a "by the book" attitude, you will find yourself VERY frustrated and finding a way to work around that will put a lot of stress on you.

Advice to Management

Retaining talent was listed as one of the goals for 2010. CDW needs to do a lot more to take a proactive approach in assessing who they consider worth retaining, and working with them in a no nonsense manner to correct the issues that they bring to the table. You'll find that the ones that are ready to leave, still love what they do, they simply are losing faith in their companies ability to or willingness to help us do what we tell our customers we're going to do for them.

Other Employee Reviews for CDW

  1. "Would be a great job for a high school student"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Chicago, IL
    Former Employee - Account Manager in Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    No dress code enforced, you get to use a computer with dual monitors, most of the people are young (under 35)

    Cons

    No professionalism, upper management is very incompetent, strong focus on "effort numbers" even if you are one of the top sales representatives, lack of communication from upper management on new initiatives, while you do about 80% of the work- you take home only about 1% of the pay, no career path

    Advice to Management

    While your best employees don't often show up as an "asset" on your balance sheet, the revenue and profit each employee brings in can be measured. Use that as a metric in measuring your best sales representatives as opposed to the "number of phone calls" a sales representative makes.


  2. "Good place to start"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Eatontown, NJ
    Current Employee - Account Manager in Eatontown, NJ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good experience and resume builder, particularly for recent college graduates moving into business
    CDW is an Industry leader
    Decent work-life balance

    Cons

    Compensation very low
    Expectations are unfair leading to high turnover rate
    Management puts greater emphasis on "call time" as opposed to results

    Advice to Management

    CDW management needs to pay less attention to phone time and call count as this contradicts CDW's attempts to be viewed as more than a box pusher. Furthermore, management needs to be more objective in evaluation and treatment of team-members.

There are newer employer reviews for CDW
There are newer employer reviews for CDW

See Most Recent

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