CHAN Healthcare Auditors - Experience Depends Largely on Where You are Located, Your Client and Local Management | Glassdoor
There are newer employer reviews for CHAN Healthcare Auditors
There are newer employer reviews for CHAN Healthcare Auditors

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Helpful (3)

"Experience Depends Largely on Where You are Located, Your Client and Local Management"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Audit Manager
Former Employee - Audit Manager
Recommends
Neutral Outlook
No opinion of CEO

I worked at CHAN Healthcare Auditors full-time (More than 3 years)

Pros

Decent starting pay; challenging assignments (if you're located at the right client); good work/life balance (you manage your own time for the most part); local management welcomes your input and consultation (again, this depends on your client); laid-back environment overall; significant knowledge-sharing and learning tools are available; annual conference in one location fully paid by the company (provides most of the CPE credit you'll need for your certificates); work flexibility (the audit application allows work from home and other locations, as long as your local management approves); opportunities for direct involvement with executive leadership at your client as well as with the Audit Committee

Cons

Opportunities for promotions are almost completely dependent upon someone above you leaving or you being willing to move; raises are not very good, even when you achieve all objectives; there is variable pay; however, what you have to do to earn this reward is not clear at all and the vast majority of CHAN workers do not qualify for it; because it is not clear how the bonus is earned, you really do not know what you're supposed to do during the year to qualify for it; work can be repetitive and dull at times (however, this job is really what you make of it; the more you put into it, the more fulfillment you will get); somewhat of a cult-like culture emanates from the home office in St. Louis; restrictive management can be tiresome (they actually dictate how many spaces you can have after a period at the end of a sentence, and this nonsense is rigorously enforced); being classified as a "healthcare auditor" can potentially be limiting for other career possibilities; the firm hires experienced professionals, gives them a Manager title and then micromanages much of the work output.

Advice to Management

You recruit and hire experienced professionals. Free them up more to do what they are good at instead of dictating so much of the audit process to them as if they are all 23 years old just out of college. Open up the opportunity for variable pay to more of the team and make the requirements to earn this pay more clear. Opportunities to earn more money helps provide motivation and can also help morale. Stop insulting the intelligence of your workers with chintzy gifts (A bottle of hand sanitizer sent in the mail? Really?)

Other Employee Reviews for CHAN Healthcare Auditors

  1. Helpful (3)

    "Not well thought out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CHAN Healthcare Auditors full-time (More than 5 years)

    Pros

    Pay is reasonable. Work is not overly challenging and overtime is rarely necessary. You work with smart people since hires are all experienced; because they're not challenged or respected, though, you work with smart people who are very bitter and jaded.

    Cons

    1. No opportunity for growth.
    2. Flawed staffing model: they hire experienced people and treat them like first-year students.
    3. Because it's a small company there's only room for one "subject matter expert" in each specialty at a time. If you're the second or third person who knows Medicaid billing or credentialing, you have no value in that area.
    4. "Faith based" means faith as they see it: fundamentalist lectures at the annual meeting, required community service but with recognition only for causes they consider worthy. As I understand it, faith involves tolerance but don't get caught around there saying you're not religious!
    5. This was the real kicker for me. Terrible managers get away with it if they manage upward successfully. We relocated from an area we both liked because my so-called manager had less experience, was terrible with people (8 people left or were driven out in 5 years), bullied, and was the butt of constant jokes by our hospital's management but he was a tin god in our little office. Any decently run company would recognize this man is a liability, but because he sucks up well, he's still here while I've only just reached the same level as this incompetent.

    Advice to Management

    Figure out what's going on in the ranks. Put your religion into practice by requiring people to be treated decently. Focus on adding value to the customer and developing your people. Hire people who suit what you want them to do; don't hire the cream if you want them to do basic audit and are going to take offense when they bring former experience and ideas to the job. Create a path for promotion that doesn't involve dead man's boots.


  2. "Great Mission Based Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    A mission based company, where you can feel that you are doing good and getting paid for it
    Cutting edge - constantly trying to improve the way value is added to clients and healthcare
    Growing knowledge sharing functions with a lot of base material to get the job done, and opportunities to contribute
    Benefits are reasonablity good and work life balance a priority

    Cons

    Struggling to grow out of small company mentality, but positive signs show transition to more disseminated leadership
    You may have to move cities to be promoted, but promotion is possible
    Pay is reasonable, but can stagnate after a few years

    Advice to Management

    CHAN needs to take a step towards an operating company, growing standards, and working less through committee. Its getting too big to work that way.

There are newer employer reviews for CHAN Healthcare Auditors
There are newer employer reviews for CHAN Healthcare Auditors

See Most Recent

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