CIBT - Go in with a solid exit strategy | Glassdoor
There are newer employer reviews for CIBT
There are newer employer reviews for CIBT

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Helpful (9)

"Go in with a solid exit strategy"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I worked at CIBT full-time (More than a year)

Pros

- interesting work--great for someone interested in learning about document requirements for visiting and working in other countries
- good benefits for a single person (expensive to add family members)
- PTO (if you can get it approved by management)

Cons

- You are expected to have superhuman robotic abilities to perform excellent customer service while still making quotas within an 8-hour time frame.
You do get overtime if you need to stay to complete the day's work, but prepare to get a job security threat speech if you do go over consistently. They won't tell you to work for free, but if you read between the lines, that's what they want the employees who don't make quotas to do to avoid having their job security threatened.
- Lack of support.
The nature of this work means that employees deal with frustrated, sometimes unpleasant or downright nasty, customers and bureaucratic government agencies, but when management constantly ridicules the employees for not explaining something just right to a customer (often asking employees to bend or dance around the truth to make the company look better) and threatens job security, it just makes an already challenging job unbearable.
- No personal/sick days. 5 mo of the year have restricted time off
Don't plan to get sick, injured, or have a family emergency/life event that would require you to take a day or 2 off. There is PTO, but it has to be approved by your manager ahead of time. Sometimes 1 day is enough notice, sometimes 6 weeks isn't enough--depends on how boss is feeling when you ask.
- Little room for advancement and front line employees are disposable.
There is very little room for advancement unless a manager leaves suddenly. Measly raises and incentive programs are a joke considering how hard you have to work and how perfect you have to be to get any positive recognition. All the while, prices for the services keep going up, but the front line employees, who are the face of the company to the customers, won't see a dime. Corporate and management make a show of asking for employee feedback, but completely disregard any suggestions for improving the work environment or customer experience.

Advice to Management

How many times do reviewers have to remind you that happy employees equal happy customers? Your employees are not robots and no one deserves to be mistreated the way you mistreat your own employees. High turnover rates in a bad economy should tell you something. Stop playing games with people and handle the company in a mature, respectful, and honorable way.

Other Employee Reviews for CIBT

  1. Helpful (2)

    "Horrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CIBT full-time

    Pros

    Fair with PTO for the most part

    Cons

    Terrible environment, management does not care about employees as much as they care about pleasing corporate

    Advice to Management

    Be a bit more reasonable with employee expectations.


  2. Helpful (3)

    "Visa specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CIBT full-time

    Pros

    Few of them, perhaps the fact that healthcare is good enough but it is not saying much considering how healthcare is expensive and treated differently by companies.

    Cons

    Many. Restricted time off (5 months out of the year!), stress and pressure, overtime (paid but still, it seems to be impossible to avoid it without missing key deadlines), constant victimization from both countries attended to and management which commits many, many mistakes that are suffered by the front line people, obsession with customer service when little of it is rendered by management itself which comes across as completely incompetent, obsession with profits at all costs and mostly at the detriment of the front line staff and middle management.

    Advice to Management

    My advice to anyone considering employment there is don' t! You will thank me for it.

There are newer employer reviews for CIBT
There are newer employer reviews for CIBT

See Most Recent

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