CIBT - Go in with a solid exit strategy | Glassdoor
There are newer employer reviews for CIBT
There are newer employer reviews for CIBT

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Helpful (9)

"Go in with a solid exit strategy"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I worked at CIBT full-time (More than a year)

Pros

- interesting work--great for someone interested in learning about document requirements for visiting and working in other countries
- good benefits for a single person (expensive to add family members)
- PTO (if you can get it approved by management)

Cons

- You are expected to have superhuman robotic abilities to perform excellent customer service while still making quotas within an 8-hour time frame.
You do get overtime if you need to stay to complete the day's work, but prepare to get a job security threat speech if you do go over consistently. They won't tell you to work for free, but if you read between the lines, that's what they want the employees who don't make quotas to do to avoid having their job security threatened.
- Lack of support.
The nature of this work means that employees deal with frustrated, sometimes unpleasant or downright nasty, customers and bureaucratic government agencies, but when management constantly ridicules the employees for not explaining something just right to a customer (often asking employees to bend or dance around the truth to make the company look better) and threatens job security, it just makes an already challenging job unbearable.
- No personal/sick days. 5 mo of the year have restricted time off
Don't plan to get sick, injured, or have a family emergency/life event that would require you to take a day or 2 off. There is PTO, but it has to be approved by your manager ahead of time. Sometimes 1 day is enough notice, sometimes 6 weeks isn't enough--depends on how boss is feeling when you ask.
- Little room for advancement and front line employees are disposable.
There is very little room for advancement unless a manager leaves suddenly. Measly raises and incentive programs are a joke considering how hard you have to work and how perfect you have to be to get any positive recognition. All the while, prices for the services keep going up, but the front line employees, who are the face of the company to the customers, won't see a dime. Corporate and management make a show of asking for employee feedback, but completely disregard any suggestions for improving the work environment or customer experience.

Advice to Management

How many times do reviewers have to remind you that happy employees equal happy customers? Your employees are not robots and no one deserves to be mistreated the way you mistreat your own employees. High turnover rates in a bad economy should tell you something. Stop playing games with people and handle the company in a mature, respectful, and honorable way.

Other Employee Reviews for CIBT

  1. Helpful (5)

    "Poor experience all around"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visa and Passport Specialist in Washington, DC
    Former Employee - Visa and Passport Specialist in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CIBT full-time (Less than a year)

    Pros

    Easy to land a job at CIBT due to high turnover

    Cons

    Management is often unaware of the atmosphere that is created amongst the employees, only gets involved when there is a major problem

    Advice to Management

    Stop hiring from outside and start building leaders from amongst the lower level employees


  2. Helpful (1)

    "Always learning something new"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Visa and Passport Specialist in Miami, FL
    Current Employee - Visa and Passport Specialist in Miami, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at CIBT full-time (More than a year)

    Pros

    Monday - Friday workplace, some overtime when needed,

    Cons

    do not get normal vacation time or personal, sick days. have to accumulate hours in order to receive any time off.

There are newer employer reviews for CIBT
There are newer employer reviews for CIBT

See Most Recent

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