CPL Resources - Not too bad. it just depends on which desk you fall | Glassdoor
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There are newer employer reviews for CPL Resources

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"Not too bad. it just depends on which desk you fall"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Service Desk Analyst in Leixlip (Ireland)
Current Employee - Service Desk Analyst in Leixlip (Ireland)
Approves of CEO

Pros

Its a fairly good environment. Some desks are better than others. promotions and carrer path are well organized. Its an average company.

Cons

Salaries could be a bit higher. Thats all that could be said. One more thing. some desk appears to have people placed in advance for promotion and nothing much could be done.

Advice to Management

They should not let small groups of people doing whatever they want on some desks. CPL should remain in control of the teams

Other Employee Reviews for CPL Resources

  1. Helpful (5)

    "Amateuristic and deceitful company"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Agent in Dublin, Co. Dublin (Ireland)
    Current Employee - Technical Support Agent in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    It's very easy to get a job even if you have no technical experience or qualifications at all.
    This might be interesting if you are a student looking for a summer job or for someone wanting to live and work in Ireland for a short while.
    Some out of hours activities are organized which are nice to socialize as the company employ many young people of various nationalities.

    Cons

    Overall I would strongly urge staying away from this company.

    The atmosphere is very amateuristic. Even though you are supposed to help customers with technical problems, nobody working there has any sound technical background (often no education at all) you can ask for assistance and there is absolutely no investment in the employees to try and improve this. The so-called 'CPL career ladder' is really a joke.

    Quantity matters more than quality as the company earns its money based on the number of cases logged and calls answered within the time limit (SLA is all that matters).

    The package is terrible: sick days unpaid, no health care, very bad pay (has even been lowered at the moment for new hires). Also, if you plan to leave and announce this just before the bonus is paid, they will just not give you any bonus at all for the last six months of work.

    The company is often dishonest, e.g. during the interview they claimed the maximum yearly bonus was more than double of what it actually is. They also show no respect for their employees e.g. one day without any warning just canceling transportation arrangements for those that have to start working too early to be able to come by bus.

    Almost no one stays there for more than a year and out of all the people working there, only very few actually enjoy working there.

    If you are serious about your career, CPL is really not the company to work for.

    Advice to Management

    Treat employees as grown-ups and invest in them with proper training


  2. "Verloren tijd" "Lost Time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical support-engineer in Amstelveen (Netherlands)
    Former Employee - Technical support-engineer in Amstelveen (Netherlands)
    Doesn't Recommend
    Negative Outlook

    I worked at CPL Resources full-time (Less than a year)

    (Translated from English)

    Pros

    De eerste teamleider was oké.

    The first team leader was ok

    Cons

    Slecht teammanagement, laag salaris, geen carrièrekansen

    Poor Team-Managment, low salary, no career chances

    Advice to Management

    Huur een goede teamleider in

    Install a good team leader


There are newer employer reviews for CPL Resources
There are newer employer reviews for CPL Resources

See Most Recent

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