CSAA Insurance Group - Pro Management over worked | Glassdoor
There are newer employer reviews for CSAA Insurance Group
There are newer employer reviews for CSAA Insurance Group

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"Pro Management over worked"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Senior Damage Representative in Mount Laurel, NJ
Former Employee - Senior Damage Representative in Mount Laurel, NJ
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at CSAA Insurance Group full-time (More than 10 years)

Pros

company car freedom 401k

Cons

60 to 70 hour work week pro heath insurance

Advice to Management

Need to get back bone

Other Employee Reviews for CSAA Insurance Group

  1. Helpful (2)

    "Dont work here if you have children and a family!!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Service Specialist in Hamilton, NJ
    Former Employee - Insurance Service Specialist in Hamilton, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CSAA Insurance Group full-time (More than a year)

    Pros

    Secure and clean building, nice security guards, good parking, the lot is well lit at night. Thats about the only pros about this company

    Cons

    Absolutely HORRIBLE management! If you are a butt kisser then you will go far at this company! Supervisors are awful, they will do and say ANYTHING to get out of taking calls from angry insureds. Management is EXTREMELY ABUSIVE to the staff that's not in their "clique"
    UNFAIR scoring during monthly call monitoring. They say calls are chosen at random, and that's complete bull crap!! Employees can never do anything right, it's always, "you shouldn't say OK, you shouldn't say can you hold a moment" etc. The supervisors are almost always unavailable to assist you, but then if a mistake is made or wrong information is given you better believe you will be SEVERELY reprimanded!! This is the WORST company I have ever worked for! I discourage anyone I talk to from doing business with CSAA/AAA because of the abusive way the employees are treated! Management and the employees that are in their "clique" sit around and talk crap about other employees and how they dont know what they are doing and also talk about employees personal business!! That is VERY unprofessional for a supervisor to talk to another team member about the personal issues that an employee is having!! Forget ever trying to call out sick!! They WILL write you up for it! and trying to get a scheduled day off is near impossible! CSAA/AAA is NOT a family friendly company! If you are single with no children and no social life at all then this is the job for you! CSAA expects their employees to live and breathe for the company! In the minds of upper management CSAA should be first and foremost in the employees lives!!! Its just a terrible place and my heart goes out to all the wonderful people I worked with in the trenches who do their best everyday to assist insureds and they just keep getting kicked and knocked down by management!! Way to boost morale idiots!!!

    Advice to Management

    Get it together! Stop abusing you workers! Try getting on the phones and doing what they do and deal with what they deal with on a daily basis and see how "perfect" you would be! I bet none of you would score over a 98% on every call!! As for the CEO and the "Big Man" who comes there once or twice a year, you dont see what really goes on!! Employees are TOLD oh Tony's coming so make sure you all dress nice and clean your desks and watch what you say. When he is there its a great time for CSAA employees because thats the ONLY time the management doesnt abuse the staff!! They want him to think they are well liked by the employees when its quite the opposite!


  2. Helpful (7)

    "Awful culture + poor management + bleak future = DON'T WORK HERE!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Walnut Creek, CA
    Current Employee - Anonymous Employee in Walnut Creek, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at CSAA Insurance Group full-time (More than 3 years)

    Pros

    - Good pay
    - Onsite cafeteria
    - OK benefits
    - Nice building and parking garage(it's pretty bad when the GARAGE is one of the only pros)
    - I have to believe some departments have decent leadership (every so often I actually see people smiling)

    Cons

    - Antiquated systems -- they are in the DARK AGES; nothing worth learning here - kiss of death for resume
    - Business makes countless errors (some BIG errors) that negatively impact customers...rests on the AAA brand to mask the poor service; I'm stunned anyone would want CSAA as their insurer given the endless mistakes
    - Business isn't stand-alone, it totally relies on AAA Clubs - this broken system won't sustain the company; competitors have a HUGE advantage over CSAA
    - Awful culture in key departments; it's like high school, with lots of cliques and people who have worked together for years, and new people are not welcome; backstabbing is a COMMON occurrence and you have to watch your back all the time
    - No support from management -- they don't want to innovate, they only reward old-school thinking; aren't skilled as PEOPLE managers and can't be trusted; too many sacred cows who plan to die there
    - Employee morale is HORRIBLE and turnover is increasing now that the economy is better; everyone I know is looking and can't wait to get out and write negative GlassDoor reviews; I couldn't wait until I found another role to write this and warn people -- candidates deserve to know how bad it is here!! Contractors and full-time candidates should BEWARE and AVOID THIS COMPANY!!

    Advice to Management

    Pay attention to the morale and how many people are quitting. There are obvious reasons why you WEREN'T voted one of the Best Places to Work last year. You're so proud of your 100 years, but you have no chance of being around much longer if you don't wake up and make critical changes. Your competitors are are MILES ahead of you. With current management and environment, I don't see how you will survive.

There are newer employer reviews for CSAA Insurance Group
There are newer employer reviews for CSAA Insurance Group

See Most Recent

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