CSAA Insurance Group - deja vu | Glassdoor
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There are newer employer reviews for CSAA Insurance Group

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Helpful (3)

"deja vu"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Insurance Agent in Sacramento, CA
Current Employee - Insurance Agent in Sacramento, CA
Recommends
Disapproves of CEO

Pros

AAA is still a great brand and have a strong following. we have great products and the company does stand by its word to our members

Cons

although the company is striving to stay current with technology, the people making the decisions in this area have no clue what the people actually using the technolgy need and want. Too much money has been waisted on crappy programs, which leads to cuts

Advice to Management

You need to utlize all the knowlege and experience your employees have to offer, and get back to the basic fomula that has made this company what it is today or was

Other Employee Reviews for CSAA Insurance Group

  1. Helpful (3)

    "Used to be the best, now deliberately made mediocre"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV
    Doesn't Recommend
    No opinion of CEO

    Pros

    Still gives great member service due to the dedication of the front line employees.

    Cons

    Those same employees work under constant fear of job loss, poor reviews and having endless reorganziations. Superior performance and member service is not rewarded, and input from the employees is disregarded. This was a company that lead the way in service and had a great reputation. The PLT made a deliberate decision to take that reputation and change it to mediocre at best. Way too many outside consultants, way too many managers, way too few that really want to be excellent.

    Advice to Management

    It is too late to reverse the damage at this point. You could still try to mitigate the current public opinion by implementing some ideas that your front line people have proposed.


  2. Helpful (4)

    "Absence of clear vision and shared goals from senior management"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Walnut Creek, CA
    Current Employee - Anonymous Employee in Walnut Creek, CA
    Disapproves of CEO

    Pros

    Work/life balance is great at AAA. Love the people I work with. Very smart and dedicated to our Members. Compared to other places I've worked, this is also a very humane company with good values and a strong respect for individuals.

    Cons

    Senior management does not have a clear vision for the Enterprise. This translates into an inability to decide what goals are most important AND what they are willing to sacrifice to get it (ie prioritization of goals). As a result there are no shared goals and we end up having to fight cross-functional partners for attention and support.

    Senior management is way too reactive. Any time a long-time Member complains about anything, they freak out and make snap decisions without regard for implications or the needs of the Membership as a whole.

    There is way too much reliance on outside consultants. This reflects very poor, non-strategic hiring and training efforts. It is also insulting to current employees. Consultants are hired because they "have greater credibility with the Board."

    There is also way too much reliance on reorganizations (probably as a result of the paragraph above). There isn't enough responsibility being taken at the top of the company for performance - and their solutions always seem to re-organize. This is driving low moral, significant spinning and will result in brain-drain as economy improves.

    Advice to Management

    Put a stake in the ground. Be clear and concise with what you want to achieve and what you are willing to let go of. Ensure we have shared goals across the Enterprise. Come up with solutions that aren't simply moving people around. Stop hiring consultants! Instead, engage your employees - develop them, train them.

There are newer employer reviews for CSAA Insurance Group
There are newer employer reviews for CSAA Insurance Group

See Most Recent

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