CSAA Insurance Group, a AAA Insurer - More like family, not a company! | Glassdoor
  1. "More like family, not a company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Service Agent in Glendale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group, a AAA Insurer full-time for more than a year

    Pros

    If you are looking to advance in your career, there are many opportunities here. They welcome inter-site transfers as well. You get 40 hours of paid Volunteer time per year. CSAA is very diverse. Your supervisor is there to help you every step of the way. You will not always be on the phones 40 hours per week -- they schedule project time for you and meetings. They even have shift bids if you would like to change your schedule! Oh and did I mention we have a Pete's coffee and cafeteria on site?!

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    Cons

    The only real "con" is that after learning how to become a service agent at CSAA, you have to take the AZ Insurance Licensing exam. CSAA does not currently offer any help/tutoring for free and study time is all on your own. They pay for the licensing exam up to 3 times and if you still don't pass, the 4th is on you.

    CSAA Insurance Group, a AAA Insurer2019-06-09
  1. Helpful (1)

    "LOTS of change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Current Employee in Glendale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group, a AAA Insurer full-time for more than 5 years

    Pros

    The culture is truly one of the best I've worked under. Employees are treated exceptionally well, even when there are difficult decisions that must be made. Work/life balance is really good and there are opportunities to work remotely in certain positions. Support from HR is excellent. Benefits are pretty good. The focus is 100% on our insureds and how each employee can support that focus. Diversity and inclusion are very much apparent. I love my job, the people I work with, and the opportunity to make a difference!

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    Cons

    The company is transforming and there is a lot of change happening. It's not necessarily a bad thing, just something to keep in mind if you are the type of person who doesn't like change. There was a recent layoff in IT as the result of completion of transformational work. There are so many new and exiting opportunities if you are willing to be part of an innovative and ever changing team.

    Advice to Management

    Always be fully transparent and keep the communication flowing!

    CSAA Insurance Group, a AAA Insurer2019-11-11
  2. "Homeowners insurance adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at CSAA Insurance Group, a AAA Insurer

    Pros

    Good leadership and teamwork. Allowed room for growth. Nice professional environment. Good pto, salary was OK

    Cons

    High workloads, room for error however I prefer that being brought to my attention this time for NOT making the error at all. Training needs to be improved

    Advice to Management

    I liked all of my supervisor & management very much. My advice is for better training

    CSAA Insurance Group, a AAA Insurer2020-01-12

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