CTS LanguageLink - Not the worst, but not the best. | Glassdoor
  1. Helpful (1)

    "Not the worst, but not the best."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Vancouver, WA
    Doesn't Recommend
    Negative Outlook

    I worked at CTS LanguageLink full-time for more than a year

    Pros

    Awesome team-members, easy job requirements, you can browse the web while you work. The call center leads were always very resourceful and clever when helping with issues with the systems or procedures with clients.

    Cons

    Management is hard to follow and came across as disconnected. There is a lot of micro-managing, and its disorganized when it boils down to it. Employees would question procedure with each other before going to management and there was always a different answer. This wouldn't be an issue if there was wiggle room with procedure and employees getting Quality Assurance checks. If you raised a question it would get misinterpreted...

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    Advice to Management

    Organize! Take time to listen to your employees issues with the call center and group together and come to a consensus about procedure! It would be so helpful if all of the management was on the same page when it came to issues instead of something being a grey area that should NOT be a grey area.

    CTS LanguageLink2017-08-14

Other Employee Reviews

  1. "Interesting and Constantly Challenged"

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at CTS LanguageLink full-time for more than a year

      Pros

      Supportive coworkers and fast-paced environment at times

      Cons

      Can be overwhelming without training

      CTS LanguageLink2019-05-22
    • "Better Than Minimum Wage But That's About It"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Vancouver, WA
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at CTS LanguageLink full-time for more than 3 years

      Pros

      Pays more than minimum wage Technically fairly easy work Ability to surf the net while at work

      Cons

      Management Connection of the Call Center to the Rest of the Company Treatment of Call Center Employees Little to No Chance of Upward Movement Pathetic Raises Negative Employee Perception Resentment Towards Company From Employees Lack of Consistent Training

      Advice to Management

      There's one manager specifically that is notoriously disliked for good reasons. You know who it is. Figure out how to improve their relationship with the call center as a whole or remove their privileges. Listen to senior members of the call center in regards to new guidelines. Sometimes the ideas just aren't good in practice, regardless of how they appear on paper. Go to bat for your employees. Be on their side....

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      CTS LanguageLink2019-05-31

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