CVS Health - Store Manager | Glassdoor
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There are newer employer reviews for CVS Health

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"Store Manager"

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Store Manager
Former Employee - Store Manager
Doesn't Recommend

I worked at CVS Health full-time (More than 3 years)

Pros

Able to select merchandise for customers for endcaps, work closely with store associates as the Store Manager is also a cashier, stock person, janitor, merchandiser, parking lot sweeper, complete price changes.

Cons

No staff, many metrics to meet, attempt to provide outstanding customer service with minimal staff, unload trucks stocked well above your head, very task driven, not much time to analyze reports to effectively run the business unless you spend extra hours, no training budget for new hires, pharmacists are abused so they quit and floats are often just thrown in without any real training on the registers or with the systems, responsible for inventory levels but are often shipped product not needed when the warehouse needs to clean up. Will be fired for outdated just one piece of outdated merchandise on the sales floor or failure of ADA audit conducted by a third party untrained auditor, favoritism of pharmacy staff vs front store staff. Very little praise and a lot of negative if metrics are not being met, even if it is just one or two of the several that are required to be met.

District Managers will have their favorites no matter how good or bad a manager is. It is who you know vs how well you can run a store.

Advice to Management

Give programs a chance to work before you change them. Less money spent on signing and add a few more payroll per store. Try treating front store staff as an equal to the pharmacy staff.

Other Employee Reviews for CVS Health

  1. "No promotional opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Albany, NY
    Current Employee - Assistant Manager in Albany, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at CVS Health full-time (More than a year)

    Pros

    Competitive hourly rate with overtime, flexible hours at times, various locations.

    Cons

    Depending on where you are will dictate your support system and level of work you will have to do compared to others.

    Advice to Management

    Listen to your hourly supervisors; at the end of the day they are the ones doing the tasks and doing the things that run the store.


  2. Helpful (2)

    "CVS just doesn't "get it'"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Greenville, SC
    Former Employee - Store Manager in Greenville, SC
    Doesn't Recommend
    Negative Outlook

    I worked at CVS Health full-time (More than 10 years)

    Pros

    Great pay
    You hire who you want, so that's a plus
    Sadly, that's about it

    Cons

    Every store gets same amount of hours each week, whether it is busy holiday week or slow summer week
    With every single thing you do, you have to print a report out and sign it to show you reviewed it
    Most things you do, you have to email the district office and let them know you did it, which is time you don't have
    You have to write action plans on every thing, and submit those action plans every week as proof you did them
    You are very micro managed. While you are responsible for making sales and thinking like a merchant, corporate determines what end caps you set, even if your market won't sell a single piece
    Four out of the seven day work weeks, you (the shift or manager) are by yourself in the morning for 2-4 hrs each day because you don't even have the payroll to support 2 ppl there at all times
    You have to work every holiday and 6 days a week most of the time because CVS only believes in making money and will not close on any holiday including Christmas.
    When there is a meeting, you have to attend it on your "day off"
    There is constant negativity from your DM bc they have to meet their sales goals, so they don't appreciate you when you don't meet your budget for the week, even though like I said you are forced to set the store according to corporate, which is why if done correctly, most CVS' should look the same when you walk in
    The new thing is observation sheets and walking customer to item. So....how can most customers get walked to item when most store only have 2 ppl working at all times, if that. Cashier is up front, so if manager on duty is in office, stockroom, or RX, who is there to walk them anywhere?
    Observation sheets are ridiculous. You are required to "observe" each employee two times a shift and write down what you observed, then discuss that with the employee.
    I can go on and on....please for your own good, do not apply. I promise you, you will regret it. I gave over 10 years to this company, until I decided it just wasn't worth it,

    Advice to Management

    Stick to the basics. DM will always say "its your store, its your store." Ok, then stop micro managing every little thing I do. I'm shocked a bathroom chart doesn't have to be submitted every day.

There are newer employer reviews for CVS Health
There are newer employer reviews for CVS Health

See Most Recent

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