CVS Health - Store Manager | Glassdoor
There are newer employer reviews for CVS Health
There are newer employer reviews for CVS Health

See Most Recent

Helpful (3)

"Store Manager"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Store Manager in Oceanside, NY
Current Employee - Store Manager in Oceanside, NY
Recommends
Neutral Outlook
No opinion of CEO

I have been working at CVS Health full-time (More than 3 years)

Pros

It is good money. The health benefits are ok. The store discount is ok 20% off national brand products & 30% off store band (if they are not on sale.

Cons

Management training is bad & out dated. Every manager I know did not feel they had been trained properly… but to be fair it is a sink or swim business being a retail manager.

Depending on the location there can be high turnover with the store staff & there is tremendous red tape with hiring someone & with the store payroll hours fluctuating form month to month you can A) Find yourself with a small team not being able to do the work load or B) With a large team & going over on pay roll (Make sure to try to have a good mix of Full-time & Part-time staff so you can expand & contract).

Each store location runs differently. Some stores have Assistant Managers, Beauty Managers, Photo Managers, Merchandisers working under you & some DO NOT… It all depends on how the Regional Manager, District Manager & Store Managers setup the store from it’s inception & how it panned out. So if you come in behind a poor manager that did not develop people YOU may be doing everything (so move fast at cleaning up the store & get rid of the dead wait in the team & get new pepole soon because there is zero room for spectators… everyone needs to be a player)

Advice to Management

A) Stop coming out with NEW programs just for the sake of change. The time spent Rolling out, Traning, Implementing, Tracking the new programs could be spent Servicing the customers, Stocking the shelves & Developing the team.
- When you must come out with a new program ask your self… what does it fix?
Then replace the obsolete program… Do not keep adding to them.

B) Do not treat every store in the chain the same & hold them to the same expectations. I 100% agree a Corp needs standards. But if there is a store in the shadow of Manhattan making over 100k a week & has a 20 thousand new faced customers pass thought there doors & a store in upstate NY is making 40k a week & services the town population of 8 thousand… We can not call that Applies to Applies It is more like Applies to Orchards. I say this because every month you ask 50 customers to grade the Store (agro the manager)…statically & geographically the Small-CVS in the Small Town USA has an extreme advantage due to every 160th transaction is being surveyed… meanwhile in City-CVS in City USA every 500th customer is being surveyed… not to mention in Small Town USA the manager & cashier went to school with the customer & in City USA the cashier may never see most of their customers twice.
So to rap up it all up I a bow… If you put 1 apple in a juicer you are going to get apple juice… If you put an Orchard in a juicer… you break the juicer. So give out the surveys based on customers count… or do not expect consistency in you data

Other Employee Reviews for CVS Health

  1. Helpful (1)

    "A great experience to get acquainted with the field"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Benefits Investigation Specialist in Buffalo Grove, IL
    Current Employee - Benefits Investigation Specialist in Buffalo Grove, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at CVS Health full-time (Less than a year)

    Pros

    Each representative has a chance to learn and work independently.
    Communication from the supervisor is good and allows you to improve

    Cons

    I believe there is a lack of training and the transition from training to the floor is not a smooth process

    Advice to Management

    Implement a more intense training program for the new people. It needs to be longer than 8 days and there needs to be more than one trainer.


  2. Helpful (1)

    "Not always transparent about their plans..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coordinator
    Current Employee - Coordinator
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at CVS Health full-time (More than 5 years)

    Pros

    schedule flexibility and overtime benefits

    Cons

    lack of clarity in intentions for future

    Advice to Management

    respect given is respect earned

There are newer employer reviews for CVS Health
There are newer employer reviews for CVS Health

See Most Recent

Work at CVS Health? Share Your Experiences

CVS Health
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or