CVS Health - All about the Stockholders | Glassdoor
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There are newer employer reviews for CVS Health

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Helpful (7)

"All about the Stockholders"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Store Manager in South Plainfield, NJ
Former Employee - Store Manager in South Plainfield, NJ
Doesn't Recommend
Neutral Outlook
Approves of CEO

I worked at CVS Health full-time (More than 10 years)

Pros

CVS is one of the most profitable companies in the USA. They are well respected throughout the retail industry. Their stock is strong and if given the opportunity to purchase with company discount I would do so. As corporate is always looking for ways to cut expenses and increase profits.

Cons

As a Store Manager you no longer have a quality of life. The expectation is to be available 7 days a week and you are expected to work between 50 and 60 hours every week. Even when you put those type of hours in, your District Manager does not appreciate the time and effort that you are putting in. District Managers only care about themselves, have poor communication skills, put you on performance reviews at the drop of a hat and only follow up on said reviews when it is convenient for them, rather than as stated when performance review is administered. Company has put a greater emphasis on customer service scorecards over the past year than ever before. Problem is that these scores are not true scores. When only 10 out of 4000 customers take a survey, you are no getting a realistic score. There are many Managers out there who have figured out a way to cheat on these surveys and more who have not. Those who have figured out a way to cheat are treated like gold because they are making their District Manager look good. Those who are struggling are constantly hearing how they are not doing their job properly and how there are plenty of people out there who are looking to take their job.

Advice to Management

Do a better job following up on your District Managers. They have lost the respect of most of their Store Managers because of their poor communication skills, lack of answers to Store Manager when they actually need them and being so smug about Managers actually wanting to have a life outside of CVS. It would also be nice if District Managers worked their share of nights and weekends as is required by Regional Manager. Managers are always being told that most customer service issues occur on the night and weekend shift and yet you will rarely see a District Manager in a store during nights or weekends for a regular store visit to observe why there is a problem. Corporate needs to find a way to police the cheating going on with "My Customer" and with "Email Sign Up %" scores. If you were to dig into this, you will find that a large % of stores with high scores have found a way to cheat the system.

Other Employee Reviews for CVS Health

  1. "No employee appreciation. Excessive micromanagement."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier
    Former Employee - Cashier
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CVS Health part-time (More than a year)

    Pros

    Store manager was flexible with work hours, at times. Some of the employees were friendly and great to work with.

    Cons

    Very rude customers, contradictory work duties, low pay, no employee recognition.
    Customers and management treat regular employees poorly and there is no recourse for employee. It is the employees fault if they are being treated badly. Usually only one person working the front store while the manager or shift manager is busy in the back. Not a safe practice. Do not always get a break. Extremely rude customers.

    Advice to Management

    Get more input from employees, not just what is given to you by customers and management. You are not getting the whole picture.


  2. "Manage by fear"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in San Jose, CA
    Current Employee - Store Manager in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at CVS Health full-time (More than 10 years)

    Pros

    The pay is and benefits are comparable to other similar companies.

    Cons

    There are so many tasks and scorecards that we are graded on that it is impossible to accomplish all of them with the minimal help that the store is provided. If you speak up and voice your displeasure with the company then you are sure to get a visit from an executive who will notice that you didn't get everything done and then it is only a matter of time before you end up leaving the company. It is best to keep your thoughts to yourself and try to ride it out the best you can.

    Advice to Management

    Take care of your employees, they are the face of your company.

There are newer employer reviews for CVS Health
There are newer employer reviews for CVS Health

See Most Recent

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