CVS Health - At ground level, it's all good, but orders from above bring the business down. | Glassdoor
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There are newer employer reviews for CVS Health

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Helpful (3)

"At ground level, it's all good, but orders from above bring the business down."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Pharmacy Technician in Lewisville, TX
Current Employee - Pharmacy Technician in Lewisville, TX
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I have been working at CVS Health full-time (More than a year)

Pros

In general, at the store level, most things are good. The pharmastist and technicians, are all genrerally good people. CVS provides free CE's for pharmacy Techs, gives some "incentives" to try and motivate employees to do more than just work for their pay check. Recently implemented some new ideas to make the pharmacy more productive, some of them actually work.

Cons

What really brings the business down is the corporate Voice-From-Above. Corporate has tried to make everything their employees do into a calculable (and therefore grade-able) action. They calculate how long it takes you to fill a prescription, how long the wait time is, whether you called the patient about any problems (and it counts against you if you didn't because you told them in person) they grade customer surveys in absolutes of failing ( a 0) or passing (a 5) but if a customer gives a 4 it's the same as failing. They grade all pharmacies the same way, never taking into account demographic differences that might give one pharmacy and advantage or disadvantage over another. In my district, they've taken micromanaging to extremes, sometimes asking for so much, in confrance calls, faxing them scores, weekly game plans, and weekly observations of the technicians that it interferes with the real job of helping patients. And the individual incentives are okay, except for the fact that they're not used by a great many pharmacists to hand out to their technicians. The idea is good but in the end the incentives just get left to waste while good technicians get a pat on the back and no other recognition.

Advice to Management

Like most large company's CVS suffers by being so big they just can't see their employees as people anymore. They're trying to beat out competitors like the grocery chains who can offer $4 dollar generics by promising a better experience, however in doing so, they've focused so much on getting results they've lost sight of the people they're relying on to get them those results. CVS wants their patients to be "part of the family" but for employees that can't perform to their standards they're told to "do it or we'll find someone who will" which, is easy enough with pharmacy technicians pouring in but it certainly doesn't do much to make current employees feel like "part of the family."

Other Employee Reviews for CVS Health

  1. Helpful (2)

    "Look Elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CVS Health full-time (More than a year)

    Pros

    Steady work. Insurance offered with high deductibles - will be only HSA beginning 2014. Most employees who care about doing what's right, want to see success.

    Cons

    Pay is low and cap on salary advancement to any position means you have limited growth opportunity. Huge issue with communication/lack of response to e-mails to get business done. Many overworked, underpaid/undervalued intelligent employees. People in PBM appear very 'down'/depressed - not just an off day, but everyday (makes new hires question what's going on, until about a month later when it becomes clear). You can tell yourself it's what you make it, but being in a negative environment every day/ all day - will affect the most positive person.

    Advice to Management

    Get the message that employees are tired of the failures in the organization, pointed out during the 'engagement survey' and to Management during the year. We want you to succeed because it makes employees believe we are working for a winning team, instead of bailing out the ship.

    Get in proactive instead of reactive mode. There are too many in lead roles protecting their jobs instead of telling you where it's going wrong and being truly interested in results- or who are unable to see the 'big picture'. This mentality has led to issues that continue a year after they are identified. Escalation means nothing. Weed the people protecting their jobs and keep those interested in delivery of resolution by showing (instead of telling) you what has been done and you'll have a better PBM - with better reviews on Glassdoor and one employees fight to work for. Success appears only at retail.

    Listen to your employees and pay them a good wage so all the money you spend on talent acquisition isn't wasted on the talent hired as they continue to walk to your competitors. A comment on the company site recognizing someone feels good, but doesn't pay the bills.

    Yeah, it's a job, but there are others that respect and know that their employees are the success their investors rely on.


  2. "watch your back"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacy Technician in Lafayette, LA
    Current Employee - Pharmacy Technician in Lafayette, LA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at CVS Health full-time (More than 5 years)

    Pros

    none really.....you must be aware of your rights and know your facts

    Cons

    You may get what you ask for but management always expects something in return.

    Advice to Management

    If this company gets as bad as Walmart, there will be an uprising in Louisiana

There are newer employer reviews for CVS Health
There are newer employer reviews for CVS Health

See Most Recent

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