Cablevision Systems - Overall better place to work with job security | Glassdoor
There are newer employer reviews for Cablevision Systems
There are newer employer reviews for Cablevision Systems

See Most Recent

"Overall better place to work with job security"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Architect in New York, NY
Current Employee - Architect in New York, NY
Recommends
Approves of CEO

Pros

very stable company and good job security

Cons

growth opportunities are seen rarely.

Advice to Management

none

Other Employee Reviews for Cablevision Systems

  1. Helpful (2)

    "Good company. Terrible job."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Melville, NY
    Former Employee - Customer Service Representative in Melville, NY
    Doesn't Recommend
    No opinion of CEO

    Pros

    -Above average pay for field.
    -Basically free health benefits.
    -401 K contribution.
    -Overtime available.
    -Free cable, internet and phone after 3 months.
    -Good perks (discounted tickets, merchandise, etc...).
    -Nice break room.

    Cons

    -Management is very poor; they promote the wrong people who end up doing nothing more than taxing the time you spend on calls, on break, and in the bathroom (literally), and who definitely play favorites and will not help you unless they feel like it.
    -With constant equipment issues, channels missing, network errors and outages, there is zero down time. You can literally be on the phone (with only 13 seconds between calls) every minute of your shift.
    -Systems that you need to do your job are often slow, frozen, or simply "down".
    -No interaction with co-workers other than breaks, which you rarely go to on time because you're stuck on calls.
    -Training program puts you in false sense of security--teaching you things you'll never use because they're automatically done or not used anymore, and not teaching you too many things you encounter on the floor.
    -The "Help" desk is the only place to receive advice or connect an angry customer. There are SOME nice, helpful people, but for the most part they are rude and entitled, and often give incorrect or rushed information just to get you off the phone. Who you get on the phone there can make the difference between a good shift and a bad one.
    -They say the "C" in Cablevision stands for "change", and they're right. You can spend a lot of time and energy learning something, only to find out it's changed the next day. That can be very frustrating.
    -They expect Customer Service Reps to also be technicians. The term multitask doesn't come close to explaining the sheer amount of work they expect you to do in such a limited amount of time. Customer Service Reps are NOT technicians, they shouldn't be expected to be both unless they're paid double.

    Advice to Management

    Choose your managers and Help Desk people more wisely. Management seems to care very little about their team and to know very little about the job their team does. They feel like people who are there to watch your clock, and nothing else. The Help Desk is a great theory, but some people aren't suited for it and make employees want to call it so little that they guess and make mistakes just to avoid them. I have never felt more like JUST A NUMBER at any job as I did at Cablevision. They really do not care about you at all.


  2. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Implementation in Hicksville, NY
    Current Employee - Product Implementation in Hicksville, NY
    No opinion of CEO

    Pros

    it has a good Working Environment

    Cons

    The progress is some Slow

    Advice to Management

    Look to expand to new tech. & Products

There are newer employer reviews for Cablevision Systems
There are newer employer reviews for Cablevision Systems

See Most Recent

Work at Cablevision Systems? Share Your Experiences

Cablevision Systems
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or