Cablevision Systems - Atmosphere is ok, compensation could be much better | Glassdoor
There are newer employer reviews for Cablevision Systems
There are newer employer reviews for Cablevision Systems

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Helpful (1)

"Atmosphere is ok, compensation could be much better"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Bronx, NY
Current Employee - Anonymous Employee in Bronx, NY
Recommends
Disapproves of CEO

Pros

great benefits package, plenty of time off, although sometimes it means not getting paid for the day

Cons

compensation is very low compared to other companies, wages become stagnant after a few years and growth within the company is hard.

Advice to Management

Compensation for ASRs is low considering the fact we're responsible for troubleshooting Broadband service, VoIP service, Cable TV, general customer service inquiries, and handle the same for Business class customers as well. The additional work load is not a problem the low compensation is the issue.

Other Employee Reviews for Cablevision Systems

  1. Helpful (2)

    "Hard Core Call Center Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Piscataway, NJ
    Former Employee - Inside Sales Representative in Piscataway, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cablevision Systems full-time (Less than a year)

    Pros

    Good health insurance
    Free or Discounted cable TV.

    Cons

    Your only allowed to go the the bathroom 3 times a day (I actually saved the email).
    We are instructed to sell everyone everything (DVR, GOLD, IN DEMAND) no matter what they ask for and do a real quick summation so the customer doesn't catch it.
    System is complicated and loaded with errors and roadblocks.
    The wrong calls are constantly routed to sales counting against our performance.
    If you make the slightest error in entering the order the sale is taken away from you.
    Two months of training on broken computers and inaccurate systems
    You do not have a job until you pass the two months of training.
    Trainees are constantly fired if they do bad on one test.
    Supervisors sometimes disappear and when they are there aren't always helpful.
    Starting hours are 3pm to Midnight (no exceptions).
    Commission is not really commission. Its a 5 level bonus systems that will always favor the more experienced workers.

    Advice to Management

    Stop using the excuse "IT'S A CALL CENTER" in order to treat people like slaves.
    Get a better, faster system to help us help the customers faster.
    How dare you have trainers who announce after training starts that 'YOU ALL DON'T HAVE JOBS YET, I HAVE A JOB"


  2. Helpful (1)

    "Enjoyed the people, not the work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bronx, NY
    Former Employee - Anonymous Employee in Bronx, NY
    No opinion of CEO

    Pros

    Top Benefits packages- healthcare, dental, vision
    Retirement packages- 401k and Pension Plan

    Cons

    Very market oriented work environment, no real loyalty to workers

    Advice to Management

    A group compensation plan would eliminate many of the problems their sales departments have.

There are newer employer reviews for Cablevision Systems
There are newer employer reviews for Cablevision Systems

See Most Recent

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