Cablevision Systems - Hard Core Call Center Work | Glassdoor

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There are newer employer reviews for Cablevision Systems

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Helpful (3)

"Hard Core Call Center Work"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Inside Sales Representative in Piscataway, NJ
Former Employee - Inside Sales Representative in Piscataway, NJ
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at Cablevision Systems full-time (Less than a year)

Pros

Good health insurance
Free or Discounted cable TV.

Cons

Your only allowed to go the the bathroom 3 times a day (I actually saved the email).
We are instructed to sell everyone everything (DVR, GOLD, IN DEMAND) no matter what they ask for and do a real quick summation so the customer doesn't catch it.
System is complicated and loaded with errors and roadblocks.
The wrong calls are constantly routed to sales counting against our performance.
If you make the slightest error in entering the order the sale is taken away from you.
Two months of training on broken computers and inaccurate systems
You do not have a job until you pass the two months of training.
Trainees are constantly fired if they do bad on one test.
Supervisors sometimes disappear and when they are there aren't always helpful.
Starting hours are 3pm to Midnight (no exceptions).
Commission is not really commission. Its a 5 level bonus systems that will always favor the more experienced workers.

Advice to Management

Stop using the excuse "IT'S A CALL CENTER" in order to treat people like slaves.
Get a better, faster system to help us help the customers faster.
How dare you have trainers who announce after training starts that 'YOU ALL DON'T HAVE JOBS YET, I HAVE A JOB"

Other Employee Reviews for Cablevision Systems

  1. Helpful (1)

    "Enjoyed the people, not the work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bronx, NY
    Former Employee - Anonymous Employee in Bronx, NY
    No opinion of CEO

    Pros

    Top Benefits packages- healthcare, dental, vision
    Retirement packages- 401k and Pension Plan

    Cons

    Very market oriented work environment, no real loyalty to workers

    Advice to Management

    A group compensation plan would eliminate many of the problems their sales departments have.


  2. Helpful (2)

    "Great employees, good benefits, very ineffective management team!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Supervisor in Stratford, CT
    Former Employee - Call Center Supervisor in Stratford, CT
    Doesn't Recommend
    No opinion of CEO

    Pros

    Founder & chairman, Charles Dolan has always been a 'silent mentor' to me. His wisdom, tenacity and financial agility are positive attributes that guided him in creating a successful company. Excellent benefits

    Cons

    TERRIBLE MANAGEMENT - VPs to managers, who for the most part have no clue as to how to effectively manage the greatest asset (their employees) any company will ever have! Its a shame that the company invest so much in providing leadership seminars etc in an effort to develop its people BUT there is NO ACCOUNTABILITY. Managers do not know how to lead and supervisors have no positive role models so its a game of blind leading blind. This results in very poor employee relationships because managers etc know how to 'add' the numbers but not what they really mean in terms of relationship building, employee job satisfaction/motivation and effective stakeholder- management

    Advice to Management

    Advice to Mr Dolan and his TMT (top management team). Organizations now have to compete in a global economy which comprises of a multi-generational & diverse set of employees. Even though your call centers and other primary contact employees are in a closed system, it is critical to have managers and other leaders who can effectively manage the people. 'You' taught me long ago in one of my first leadership seminars to 'manage the behaviors that drive the numbers' BUT the mgt team at the CT location does the opposite...please listen to your employees and rebuild the legacy created by Mr Dolan Sr.

There are newer employer reviews for Cablevision Systems
There are newer employer reviews for Cablevision Systems

See Most Recent

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