Cablevision Systems - the company is great but is out of touch with its goals | Glassdoor
There are newer employer reviews for Cablevision Systems
There are newer employer reviews for Cablevision Systems

See Most Recent

"the company is great but is out of touch with its goals"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Advanced Support Representative in New York, NY
Former Employee - Advanced Support Representative in New York, NY
Recommends
Neutral Outlook
Approves of CEO

I worked at Cablevision Systems full-time (More than 5 years)

Pros

benefits are great crazy cable discount

Cons

where i was in the company the new vp is clueless doesnt care about her employees. walks around changing channels. the queue is higher then its been in years. She does focus groups but if you try to show her the employee point of view she will hold a grudge. employee morale is no whre near what it was 8 months ago. will challenge your stress level

Advice to Management

make it a point to turn morale around listen to your employees

Other Employee Reviews for Cablevision Systems

  1. "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support in Bethpage, NY
    Current Employee - Tech Support in Bethpage, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cablevision Systems full-time (More than a year)

    Pros

    Great work environment Great benefits. 401K.

    Cons

    none that I can think of


  2. Helpful (2)

    "Stay Far Far Away!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Piscataway, NJ
    Former Employee - Inside Sales Representative in Piscataway, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cablevision Systems full-time (Less than a year)

    Pros

    Decent Health Insurance, but nothing outstanding.

    Cons

    -They take the "Call Center" concept to the extreme. You are virtually chained to your desk. One bathroom break in the morning, one in the afternoon.
    -Outdated Sales Windows system with literally 100's of check boxes that apply to different regions and programs that are almost impossible to keep track of. If you check the wrong boxes you can easily spend 45minutes trying to fix it while the customer gets frustrated.
    -Most calls come from Brooklyn and The Bronx; customers with poor credit call over and over again hoping to find someone who will sign them up (even though it can't physically be done). Many customers are immigrants who you just can't understand.
    -If you do give a customer the wrong program you get a nasty email in big red print overnight and you have to call the customer and tell them they can't have the program; incredibly unprofessional.
    -Pay is $12.00 and hour and the so called "commission" is really a discretionary bonus.
    -They have about 150 Call Center Agents in Piscataway and replace about 10 a month -very few people want to stay and take the abuse.
    -Worst of all they try to "trick" potential subscribers into buying what they don't want. They do this by summarizing their order REALLY fast and saying under their breath, "you wanted 6 DVR's and The -Gold Package" regardless of what the customer asks for. I'm surprised the FCC hasn't investigated this scam.
    -Like I said Said Far Far Away.

    Advice to Management

    Take ethics classes.

There are newer employer reviews for Cablevision Systems
There are newer employer reviews for Cablevision Systems

See Most Recent

Work at Cablevision Systems? Share Your Experiences

Cablevision Systems
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or