Caffè Nero - Caffe Nero - Head Office | Glassdoor
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There are newer employer reviews for Caffè Nero

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Helpful (1)

"Caffe Nero - Head Office"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in London, England (UK)
Current Employee - Anonymous Employee in London, England (UK)
Recommends
Approves of CEO

Pros

Great atmosphere and really nice people (I mean really, really nice people)
Cool offices
Open communication about what's going on
And really nice people (I mention it again because they are really nice)

Cons

Management team too controlling and don't allow any autonomy
Pay and benefits not competitive
Senior management don't always walk the talk of the values and culture

Advice to Management

Give a little freedom and autonomy and it will benefit the business

Other Employee Reviews for Caffè Nero

  1. Helpful (2)

    "Good place to work if you don't mind repetition."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Recommends
    Approves of CEO

    Pros

    Easy progression to management.
    Flexible working hours.
    27 days holiday.
    Face to face with customers.
    Good communities can be built around a store.

    Cons

    Repetition, even as a manager you will have the same routine everyday. Every few months you will go through the nightmare of recruiting when half your team leave for better pay and less running around.
    Pay; for the amount of running around a person does throughout the day you get paid less than those in retail who stand behind a till or stack shelves.
    Cuts in hours; every week pressure is put on the manager to cut the amount of hours they give to staff. This means that when a store is busy it is not clean or well stocked and staff are exhausted.

    Advice to Management

    In order to be the best you need to provide your staff with the hours and cross overs that will have every caffe running perfectly rather than constantly cutting hours. This cut in hours means caffe's will become understocked, dirty and eventually under staffed.


  2. "Caffe Nero"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Boston, MA
    Former Employee - Barista in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Caffè Nero part-time (More than a year)

    Pros

    The training process is amazing. From the start you go through an intense 2 day training where you get to know the espresso machines and watch an information video about the company. A coffee expert is with you for those 2 days showing you the basic steps for making any and all drinks (Nero-related). They give a good amount of hours, but are also very flexible with your schedule. There are a lot of opportunities for moving on within the company, especially because they're opening a lot of new stores.

    Cons

    Sometimes you have to wake up extremely early (if you're opening you have to be there at 6am). But overall, the pros outweigh the cons by far.

    Advice to Management

    Keep the training process as detailed and demanding as it is. Promote more employees instead of bringing in outside hires.

There are newer employer reviews for Caffè Nero
There are newer employer reviews for Caffè Nero

See Most Recent

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