Canada Drives - Shortsighted Outlook, Questionable Practices | Glassdoor
  1. Helpful (3)

    "Shortsighted Outlook, Questionable Practices"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service in Vancouver, BC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Canada Drives full-time for more than a year

    Pros

    - 100% travel compensation - Assortment of food selection in the kitchen + Awesome lunch room staff who are willing to try out different menus, soups, and salads - Ability to move up within the company and try out different positions - Young and energetic atmosphere; Very lively

    Cons

    - Ability to move up within the company: Heavy focus on 'Go-getters' and less on qualifications; No strictly regulated yearly performance reviews/Compensation (For non-Sales staff, from my experience) - A quick tour of the sales floor and you'll hear 'interesting' conversations between staff members and clients involving arguments and sometimes swearing; While I can't say with certainty that the arguments are... warranted, swearing across the floor is very prevalent; I have had clients complain of hearing this type of language on the phone (on more than one occasion). - Toxic culture: Training staff and management convincing 'fresh meat' that higher education is unnecessary, and selling them on the idea of making big bucks and less focus of how our products benefit the clients.

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    Advice to Management

    If you have to constantly remind your staff to follow protocol, to clean up their work area so it doesn't look like a dump, and to threaten to fire all staff that smoke on the property because building management has filed multiple complaints, it may be important to investigate the a) the people you hire b) upper management that set up these rules & protocols. While over time I have witnessed an increase in... preventative measures and training courses, most of the rules are treated as guidelines. People who have been let go for misconduct get hired back, people who break rules get 'spoken to' with no further repercussions. The company needs to take a more preventative approach, instead of a reactive approach. The issues listed above are a few of the instances of long-existing problems that are just recently addressed in an almost decade-old company. I'm not sure how big Canada Drives really is as a financial institution in Canada, but I cannot see how the company can elevate itself (image wise) with the path it's currently taking. How do you expect clients to take the word of an Agent who tries to convince them that we are a legitimate service dealing with their credit, when it sounds like a club in the background, with uncensored music going full blast 24/7, and swearing from staff members (including managers)? This review is so long because I sincerely had a fruitful experience at my time here; It's just sad to see the people who actually put their head down and do the hard work get little recognition for it; Upper management should also understand that there are staff members who really are just good at what they do, and to compensate them for the length of time at the company (again, this is for non-sales staff members, from my experience). I'm sure most if not all staff members at the company are generally quite friendly and approachable, but it's the constant enabling of this behaviour that causes this rot to grow and grow. While I was given a great opportunity to work here and learned a great deal about credit services and sales products, I can't quite say I'm proud to be a member of Canada Drives.

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    Canada Drives2019-03-03
  1. "Good"

    StarStarStarStarStar
    Former Freelancer - Anonymous Freelancer 

    I worked at Canada Drives for less than a year

    Pros

    Awesome good people love it

    Cons

    None none none none none

    Canada Drives2019-05-23
  2. "marketing and administration"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Canada Drives

    Pros

    Amazing team work. Respected apriciated at all times. Great benefits.

    Cons

    You got to be dedicated no excuses accepted

    Advice to Management

    Advertisement and marketing should be using double standard theory.

    Canada Drives2019-01-21

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