Cancer Treatment Centers of America - Very well managed, great patient experience, but not a good place for career growth | Glassdoor
There are newer employer reviews for Cancer Treatment Centers of America
There are newer employer reviews for Cancer Treatment Centers of America

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Helpful (4)

"Very well managed, great patient experience, but not a good place for career growth"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Public Relations Manager in Zion, IL
Current Employee - Public Relations Manager in Zion, IL
Doesn't Recommend
Negative Outlook

I have been working at Cancer Treatment Centers of America full-time (More than 10 years)

Pros

Culture "it's only about the patient" is a real phenomenon. Patients are constantly amazed at the level of detail CTCA has gone to in order to create an exceptional patient experience. Stakeholders are empowered to care for the patient needs on the spot or find someone who can. The company is very lean and has a single-minded purpose to satisfy the patient, therefore ensuring through that philosophy that patient satisfaction scores are incredibly high and the profit matches those levels.

Cons

The two lowest scores on the stakeholder satisfaction surveys over the last decade have consistently been 1. Stakeholders are afraid to speak up for fear of retribution. 2. There is little opportunity for career growth at CTCA.
I have found both of these phenomena to be real. In addition, salaries are lower than the market place will bear, and certainly lower than CTCA's profit margin will bear. Make the right deal coming into the job, candidates, because your plight may never change.

Advice to Management

It is easy. If your two lowest scores on employee satisfaction surveys are consistent over a decade, your problem is not the perception of something happening. Top management listen up, it actually is happening. The fact that the lowest scores have not been fixed with that much empirical data says that these problems, in the minds of top leadership, are not real problems. After all, CTCA is making a pile of money that keeps increasing in margin every year, how can the complaints really be that bad?

Two quick fixes.
1. Stop telling staff there is a "perception" of retribution and own it. Stop retaliating against people who believe in a culture of continuous improvement instead of reveling in a culture of perfection and swift judgement.
2. End the Management Fellows program by which a college graduate has an all-access pass to top leadership for two years then gets a newly created management job in which they have no experience managing people with actual experience.

Both of these issues support that CTCA leadership follows the "do whatever your manager says without question" (actual quote from a top manager) philosophy.

Other Employee Reviews for Cancer Treatment Centers of America

  1. "Communication Facilitator and Administrative Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Communication Facilitator in Zion, IL
    Current Employee - Communication Facilitator in Zion, IL
    Recommends
    Positive Outlook

    I have been working at Cancer Treatment Centers of America part-time

    Pros

    Company is very family oriented!!!

    Cons

    Certain departments tend to gossip to much!

    Advice to Management

    Keep doing what you are doing! I love CTCA


  2. Helpful (2)

    "Nice Place to Visit, but Wouldn't Want to Work There"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clinical Analyst in Schaumburg, IL
    Current Employee - Clinical Analyst in Schaumburg, IL
    Doesn't Recommend
    Negative Outlook

    I have been working at Cancer Treatment Centers of America full-time (More than 5 years)

    Pros

    They do a phenomenal job caring for the patients. The staff at the hospitals are dedicated people who truly care.

    Cons

    The corporate culture is extremely different. If you like to be micro-managed then this is the place for you. This outdated practice emanates from the very top of the food chain. Perfection is an expectation, not a goal. It’s an environment based on fear and retribution. When something goes wrong leadership’s biggest concern is finding someone to blame, not actually fixing the issue or preventing it from happening again. Bonuses are good, but the “hazard pay” is not worth your mental and physical well-being. Politics run rampant here and it’s more about who you know than what you know. Business goals are designed to increase short-term revenue, but have a blatant disregard for long term sustainability.

    Advice to Management

    You should consider treating your employees with at least a fraction of the respect that you have for the patients. You are taking advantage of people who truly want to make a difference in society.

There are newer employer reviews for Cancer Treatment Centers of America
There are newer employer reviews for Cancer Treatment Centers of America

See Most Recent

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