Canon Solutions America - The company just couldn't ever get out of second gear | Glassdoor
There are newer employer reviews for Canon Solutions America
There are newer employer reviews for Canon Solutions America

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Helpful (3)

"The company just couldn't ever get out of second gear"

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I worked at Canon Solutions America full-time (More than 8 years)

Pros

Good people that were really trying to make a difference to help make the company successful. Good opportunity to move in your career if you were willing to move to or were already in one of the major cities

Cons

They wasted time following a process. They never seemed to want to be flexible. I saw dozens of good quality people leave. The direction I was told the company was going to be following never came to a realization. Very poor salary increases. Forgot who the customer was and lost business to the competition over and over again. Difficult to sell against businesses that were selling the same products and services and had flexibility to work with the customer requirements.

Advice to Management

You need to implement some sort of employee satisfaction survey to get to the bottom the problems. Many are upset and just stay and do what they can to keep from leaving or being let go. You have to look seriously at the salary increases that are handed out. They review process needs to be completely overhauled. Stop being so entrenched in process that you forget what the customer wants and how to quickly resolve issues they have.
Your going to have to convince many people that what they are doing matters. Many only believe that if the numbers in Japan match or exceed expectations, that's all that matters. Does what I do here, at my job really mean anything?

Other Employee Reviews for Canon Solutions America

  1. Helpful (3)

    "Major Account Executive"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Major Account Executive in Gardena, CA
    Former Employee - Major Account Executive in Gardena, CA
    Neutral Outlook
    Approves of CEO

    I worked at Canon Solutions America full-time (More than a year)

    Pros

    Great Title at a well respected company.

    Cons

    Extremely convaluted workflow for processing orders. Very low base pay. Many hidden charge back mechanisms that reduce expected commissions. Highest priced equipment in the industry makes it difficult to win competitive bids.


  2. Helpful (1)

    "Worked for Canon"

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    Current Employee - Contract Administrator in Chicago, IL
    Current Employee - Contract Administrator in Chicago, IL

    I have been working at Canon Solutions America full-time (More than 5 years)

    Pros

    Great Company to work for

    Cons

    in experienced personnel in management

    Advice to Management

    listen to employees and take surveys from employees about management

There are newer employer reviews for Canon Solutions America
There are newer employer reviews for Canon Solutions America

See Most Recent

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